Easy SLA Template for United Arab Emirates

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Important for services involving IT systems or sensitive data

4. Change Management: Useful for services that may require modifications during the contract term

5. Force Majeure: Optional but recommended for protection against unforeseen circumstances

6. Intellectual Property Rights: Required when services involve creation or use of intellectual property

7. Subcontracting: Necessary when provider may need to engage third-party service providers

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered by the agreement

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methodologies for each service level

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Service Credits Calculation: Detailed methodology for calculating service credits and penalties

6. Appendix A - Technical Requirements: Specific technical requirements and specifications for service delivery

7. Appendix B - Reporting Templates: Standard templates for service level reporting and performance measurement