1. Additional Services: Details of optional additional services such as burst capacity or redundancy options

2. Security Requirements: Specific security measures and compliance requirements, particularly relevant for financial or healthcare customers

3. Disaster Recovery: Detailed disaster recovery and business continuity procedures, important for critical service customers

4. Data Protection: Specific data protection and privacy requirements, necessary when personal data is processed

5. Change Management: Procedures for requesting and implementing service changes, relevant for complex implementations

6. Reporting: Details of regular service performance reporting, important for customers requiring detailed monitoring

7. Professional Services: Additional professional services such as installation or configuration, when required

1. Schedule 1 - Service Specifications: Detailed technical specifications of the bandwidth service

2. Schedule 2 - Service Level Targets: Specific performance targets and metrics for each service level component

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Support Procedures: Detailed procedures for accessing support and escalation paths

5. Schedule 5 - Price List: Detailed pricing information including base fees and additional charges

6. Appendix A - Technical Requirements: Customer technical requirements and specifications for service delivery

7. Appendix B - Contact Information: List of key contacts for both parties

8. Appendix C - Service Locations: Details of service delivery locations and technical specifications for each