1. Non-Compete: Restrictions on working with competing businesses - include when dealing with sensitive industries or competitive markets

2. Equipment and Tools: Specifies who provides and maintains necessary software and hardware - include when specific tools are required

3. Substitute VA Services: Terms for using substitute or backup VAs - include when service continuity is critical

4. Insurance Requirements: Professional liability insurance requirements - include for high-risk or regulated industries

5. Training and Onboarding: Process for initial training and system access - include for complex service requirements

6. Performance Metrics: Specific KPIs and performance measurement criteria - include when quantitative evaluation is needed

7. Client Obligations: Specific responsibilities of the client - include when significant client input or resources are required

1. Schedule A - Service Description: Detailed breakdown of specific tasks, responsibilities, and deliverables

2. Schedule B - Fee Schedule: Detailed pricing structure, including hourly rates, package rates, and special fees

3. Schedule C - Approved Tools and Software: List of authorized software, platforms, and tools to be used

4. Schedule D - Data Processing Agreement: Detailed terms for handling personal data in compliance with privacy laws

5. Schedule E - Service Level Agreement: Specific performance metrics, response times, and quality standards

6. Appendix 1 - Security Protocols: Detailed security procedures and requirements for handling client information

7. Appendix 2 - Communication Procedures: Specific protocols for routine and emergency communications