1. Transition Services: Required when service transition from another provider is needed, detailing transition plan and responsibilities

2. Disaster Recovery: Optional detailed section for critical services requiring specific disaster recovery procedures

3. Customer Obligations: Detailed customer responsibilities section, needed for complex service arrangements

4. Professional Services: Required when additional professional services are included beyond standard maintenance

5. Network Design: Optional section for complex network configurations requiring specific design considerations

6. Data Retention and Privacy: Expanded privacy section required for services handling sensitive data

7. Third-Party Services: Required when third-party services or equipment are part of the service delivery

8. Innovation and Technology Refresh: Optional section for long-term agreements requiring technology updates

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Targets: Comprehensive list of all SLA metrics and their target values

3. Schedule 3 - Price Schedule: Detailed pricing information including base charges and variable costs

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Service Credit Calculations: Detailed methods for calculating service credits and penalties

6. Appendix A - Technical Requirements: Customer's technical requirements and network specifications

7. Appendix B - Reporting Templates: Standard templates for service level reporting

8. Appendix C - Incident Classification Matrix: Definitions and response times for different incident priorities

9. Appendix D - Contact Directory: Key contacts for both parties including escalation paths