1. Business Continuity and Disaster Recovery: Include when services are critical to business operations

2. Security Requirements: Include for services involving sensitive data or systems

3. Change Management: Include for complex services requiring formal change processes

4. Transition Services: Include when complex service transition or exit requirements exist

5. Intellectual Property Rights: Include when services involve creation or use of IP

6. Third Party Providers: Include when subcontractors or third-party services are involved

7. Insurance Requirements: Include for high-risk or high-value services

8. Regulatory Compliance: Include for heavily regulated industries or services

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics and measurement criteria

3. Schedule 3 - Fee Schedule: Detailed pricing, rates, and payment terms

4. Schedule 4 - Service Credit Calculations: Formulas and procedures for calculating service credits

5. Schedule 5 - Operational Procedures: Day-to-day operational procedures and processes

6. Schedule 6 - Contact Details: Key contacts and escalation procedures

7. Schedule 7 - Report Templates: Standard formats for performance and status reporting

8. Appendix A - Technical Requirements: Technical standards and requirements

9. Appendix B - Security Standards: Security protocols and requirements