The Complaint Letter About Damaged Furniture is a formal document used when a consumer needs to report and seek resolution for furniture that has been damaged either upon delivery or discovered to be defective after purchase. This document is specifically designed for use in the Australian jurisdiction, where it must comply with the Australian Consumer Law (ACL) and state-specific fair trading regulations. The letter should be used when informal resolution attempts have been unsuccessful or when a formal record of the complaint is needed. It typically includes purchase details, damage documentation, previous communication records, and a clear statement of the desired resolution. The document serves as an important first step in the formal complaint process and can be crucial if the matter later requires escalation to consumer protection authorities or legal proceedings. The structure and content are designed to ensure all relevant information is provided to facilitate a quick and satisfactory resolution while maintaining the consumer's rights under Australian law.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department (if applicable), address, and specific contact person if known

3. Date: Current date when the letter is written

4. Subject Line: Clear indication that this is a complaint about damaged furniture, including any reference numbers

5. Purchase Details: Information about when and where the furniture was purchased, including order/invoice numbers

6. Product Description: Detailed description of the furniture item(s) including model numbers, color, size, etc.

7. Damage Description: Clear and specific description of the damage, when it was discovered, and its impact

8. Resolution Request: Clear statement of what resolution you are seeking (replacement, repair, refund, etc.)

9. Action Timeline: Reasonable timeframe for expected response and resolution