The Complaint Letter About Damaged Furniture is a formal document used when a consumer needs to report and seek remedy for furniture that has been damaged either upon delivery or within a reasonable timeframe after purchase. This document is specifically tailored for use within the Canadian legal context, incorporating relevant consumer protection provisions and sale of goods legislation. It should be used when informal attempts to resolve the issue have been unsuccessful or when formal documentation of the complaint is necessary. The letter typically includes purchase details, damage description, previous communication attempts, and specific remedy requests. It serves as both a formal notification to the vendor/manufacturer and potentially as evidence if the matter escalates to consumer protection authorities or legal proceedings. The document's format and content align with Canadian provincial and federal consumer protection requirements, making it an effective tool for pursuing resolution of furniture-related disputes.

1. Sender's Contact Information: Full name, address, phone number, and email of the complainant

2. Date: Current date of writing the letter

3. Recipient's Information: Company name, department (if applicable), full address

4. Reference Information: Order number, invoice number, customer ID, and purchase date

5. Subject Line: Clear indication that this is a complaint about damaged furniture

6. Purchase Details: Description of the furniture item(s), purchase date, price, and where it was purchased

7. Damage Description: Detailed description of the damage, when it was discovered, and its impact

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Specific Request: Clear statement of desired resolution (replacement, repair, refund, etc.)

10. Closing: Professional closing with expected timeframe for response and contact information