Consumer Rights Act 2015: Primary legislation for consumer rights in UK. Requires goods to be of satisfactory quality, fit for purpose, and as described. Provides remedies including repair, replacement, refund, or compensation. Sets 30-day time limit for full refund claims.

Consumer Contracts Regulations 2013: Governs distance and off-premises contracts, specifying information requirements and cancellation rights for consumers purchasing goods or services.

Sale of Goods Act 1979: Foundational legislation defining basic contractual principles and implied terms in sales contracts, still relevant for certain aspects of consumer transactions.

Supply of Goods and Services Act 1982: Legislation particularly relevant for custom-made furniture or cases including installation services, defining standards for service provision.

Alternative Dispute Resolution Regulations 2015: Provides framework for resolving consumer disputes outside court, establishing requirements for ADR services and information provision.

Limitation Act 1980: Sets statutory time limits for bringing legal claims, important for determining deadlines for legal action in consumer disputes.

General Data Protection Regulation (GDPR): European privacy law implemented in UK law, relevant when handling personal data in consumer correspondence and complaint handling.