The Complaint Letter About Damaged Furniture is a essential document for consumers in the Philippines who need to formally address issues with furniture products that have been received in damaged condition or developed defects. This document is designed to comply with Philippine consumer protection laws, particularly the Consumer Act of the Philippines (R.A. 7394) and DTI regulations governing consumer complaints. It should be used when informal resolution attempts have been unsuccessful or when a formal record of the complaint is necessary. The letter includes crucial details such as purchase information, detailed damage description, previous communication attempts, and specific remedy requests. It serves as an important first step in the formal complaint process and can be used as evidence in subsequent DTI mediation procedures if necessary. The document is structured to ensure all relevant information is included while maintaining a professional and assertive tone appropriate for business correspondence in the Philippine context.

1. Sender's Contact Information: Full name, address, contact number, and email address of the complainant

2. Date: Current date when the letter is written

3. Recipient's Information: Company name, contact person (if known), address of the furniture store or manufacturer

4. Subject Line: Clear indication that this is a complaint about damaged furniture, including order/reference number

5. Purchase Details: Information about when and where the furniture was purchased, including order number, date of purchase, and delivery date

6. Damage Description: Detailed description of the damage, when it was discovered, and its impact on the furniture's usability

7. Previous Actions Taken: Description of any attempts already made to resolve the issue

8. Requested Resolution: Clear statement of what remedy is being sought (replacement, repair, refund, etc.)

9. Closing: Professional closing with expected timeframe for response and contact information for follow-up