1. Legal Rights Reference: Reference to relevant consumer protection laws and rights, used when the issue is serious or previous attempts at resolution have failed

2. Safety Concerns: Section detailing any safety issues or risks posed by the damaged furniture, included when applicable

3. Cost Implications: Breakdown of additional costs incurred due to the damage, included when seeking compensation beyond repair/replacement

4. Warranty Information: Details of any warranty or guarantee coverage, included when the furniture is still under warranty

5. Third Party Assessment: Reference to any professional assessment of the damage, included when an expert has evaluated the furniture

1. Photographs: Clear photos showing the damaged furniture from multiple angles

2. Purchase Documentation: Copies of receipt, invoice, delivery note, and order confirmation

3. Communication Records: Copies of previous emails, letters, or notes from phone conversations regarding the issue

4. Product Documentation: Copy of warranty card, care instructions, or product specifications

5. Expert Report: If applicable, any professional assessment or report about the damage