The Grievance Response Letter To Employee is a crucial document in Malaysian employment relations that serves as the employer's official response to a formal complaint or concern raised by an employee through the company's grievance procedure. This document is typically issued after conducting a thorough investigation into the matter and is essential for maintaining clear documentation of how workplace disputes are handled. It must align with Malaysian employment legislation, including the Employment Act 1955 and Industrial Relations Act 1967, while following proper grievance handling procedures. The letter should be used when responding to various types of workplace grievances, such as interpersonal conflicts, working conditions, discrimination claims, or management decisions. It provides a formal record of the company's position, investigation findings, and decisions made, while also informing the employee of any appeal rights they may have under Malaysian law.

1. Letter Header: Company letterhead, date, reference number, and formal addressing of the employee

2. Acknowledgment: Confirmation of receiving the specific grievance and its submission date

3. Summary of Grievance: Brief recap of the employee's raised concerns to ensure mutual understanding

4. Investigation Process: Overview of steps taken to investigate the grievance, including meetings held and evidence reviewed

5. Findings: Detailed explanation of the investigation findings and the company's assessment

6. Decision/Outcome: Clear statement of the company's decision and reasoning regarding the grievance

7. Next Steps: Information about implementing any actions or changes, if applicable

8. Appeal Rights: Information about the employee's right to appeal and the appeal process

9. Closing: Professional closing statement, signature block, and company representative details