A Letter To Complain About Faulty Goods is an essential document for consumers in Malaysia who have purchased defective products and seek remediation under the Consumer Protection Act 1999. This document should be used when informal attempts to resolve issues have been unsuccessful or when the consumer wishes to make a formal complaint from the outset. The letter template ensures all crucial elements are included: purchase information, detailed fault description, legal rights references, and specific remedy requests. It's particularly important in the Malaysian context where consumer protection laws provide specific rights and remedies for faulty goods. The document serves both as a formal notification to the seller/manufacturer and as potential evidence in case of future legal proceedings or tribunal hearings.
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1. Sender's Details: Full name, address, and contact information of the complainant
2. Recipient's Details: Business name, address, and department/person responsible for handling complaints
3. Purchase Details: Information about when and where the product was purchased, including receipt number and price
4. Product Description: Detailed description of the product including model number, serial number, and other identifying information
5. Fault Description: Clear and detailed description of the fault or defect, when it was discovered, and its impact
6. Legal Basis: Reference to relevant consumer rights under Malaysian law, particularly the Consumer Protection Act 1999
7. Remedy Request: Clear statement of the desired outcome (repair, replacement, or refund)
8. Response Timeline: Specification of expected timeframe for response and potential further action
1. Previous Communications: Details of any previous attempts to resolve the issue, including dates and responses received
2. Expert Opinion: Include if you have obtained a professional assessment of the fault
3. Warranty Information: Details of any applicable warranty or guarantee if the product is still under coverage
4. Impact Statement: Description of any additional losses or inconvenience caused by the faulty product
5. Alternative Resolution: Suggestion of alternative solutions or compromise options
1. Purchase Receipt: Copy of the original purchase receipt or invoice
2. Product Photos: Photographs showing the fault or defect in the product
3. Warranty Card: Copy of warranty card or guarantee certificate if applicable
4. Previous Correspondence: Copies of any previous emails, letters, or messages exchanged about the issue
5. Expert Report: Any technical reports or professional assessments of the fault if obtained
Relevant legal definitions
Clauses
Relevant Industries
Retail
Consumer Electronics
Home Appliances
Furniture
Automotive
Fashion and Apparel
Sporting Goods
Home and Garden
Technology
Manufacturing
Relevant Teams
Customer Service
Quality Assurance
Legal
Compliance
Consumer Relations
After-Sales Support
Product Management
Retail Operations
Customer Experience
Complaints Handling
Relevant Roles
Customer Service Representative
Retail Manager
Quality Assurance Manager
Consumer Rights Advocate
Customer Experience Manager
Claims Handler
Complaints Coordinator
Store Manager
Product Manager
Legal Compliance Officer
Customer Relations Manager
After-Sales Service Manager
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