1. Data Protection and Privacy: Specific provisions for handling personal or sensitive data, required if services involve data processing

2. Security Requirements: Additional security measures and compliance requirements, needed for sensitive operations

3. Business Continuity: Disaster recovery and business continuity provisions, important for critical services

4. Third-Party Dependencies: Management of external service providers or dependencies, relevant if subcontractors are involved

5. Change Management: Procedures for implementing service or requirement changes, useful for complex service arrangements

6. Training and Support: Additional training and support provisions, relevant for complex service offerings

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement criteria

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Incident Priority Matrix: Classification and prioritization of different types of incidents

4. Schedule 4 - Contact Details: Key contacts and escalation paths for both parties

5. Schedule 5 - Technical Requirements: Specific technical requirements and standards for service delivery

6. Appendix A - Service Level Report Template: Standard format for regular service level reporting

7. Appendix B - Incident Report Template: Standard format for incident reporting and tracking