Legal AI for Customer Support Teams
Enhance customer satisfaction with AI-powered contract management and legal assistance
Trusted by 280,000+ users
Product demo here4:3, 1600 × 1200
Used by teams at
Read customer stories- Siemens
- SAP
- Salesforce
- Lenovo
- KPMG
- Air Liquide
- Jacobs
- Saipem
- Multiverse
- HoSt Group customer story
- Cambridge United FC customer story
- MK Dons customer story
See moreShow fewer companies
- Jacobs
- Saipem
- Multiverse
- HoSt Group customer story
- Cambridge United FC customer story
- MK Dons customer story
- Firefish customer story
- hyperexponential
- Blockworks
- Logisteed
- Marcura
- University of North Texas
- Saudi Esports Federation
- Hooded Horse
- Jamaica Stock Exchange
- Zenith Bank UK
- HashKey Global
- Nomupay
- Antavo
- Cirtec Medical
- Avon Technologies
- DIA New Zealand
- ESG Emirates Stallions Group
- Cruzeiro do Sul Educacional
- HealthHero
- Cogir
- Reederei Nord
- Trukker
- KOSGEB
- Igne
- Bonham and Brook
- ProConvey customer story
- Axonas customer story
- Housing Us customer story
- GCM Ltd
- Statom Group
- Molonglo Group
- Checkmate
- HealthConnect Group
- Charleston School of Law
- Instant Impact
- Opal Hospitality
- Command Health
- Axon Lab
- Integrity Authority
- ARK Group
- Value Maritime
- Cladtek
- Charnwood Commercial Bodies
- Rogers Machinery Company
- Torpedo Factory Group
- DSW Homes
- SysCAD
- Altara Law
- Flora Legal Group
- Al Tasnim Enterprises
- Zivuma Coal Supply
New to GenieAI?
Resolve contract questions, instantly
GenieAI gives customer support teams the answers they need from contracts - entitlements, SLAs, renewal dates - without escalating to legal.
- Surface customer SLAs, entitlements, and renewal terms
- Resolve contract-driven escalations in minutes
- Cite-grounded answers customers can trust
Product demo here16:10, 1600 × 1000
What you can do
Where support teams use Genie
The features behind faster customer terms and SLAs.
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Create Contracts
Draft customer terms and SLAs
Produce a first draft of a customer agreement from a plain-English brief, written to your own standards.
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Review & Negotiate
Negotiate against your own playbook
Check a customer's markup against the positions your business accepts on remedies, credits and escalation.
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AI Contract Assistant
Answers from the contract, not from memory
It remembers what was agreed with this account, so the team stays consistent without legal reviewing every draft.
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Ask your Document
Ask what a customer agreement commits you to
Get answers on service credits, remedies and escalation, each tied back to the exact clause.
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Word Add-in
Redline customer terms and SLAs inside Word
Mark up a customer agreement in the document your customer actually sent, without breaking your review trail.
Across industries
Why support teams choose Genie
Answer contract questions from the contract, not from memory.
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Accelerate SLA and Service Agreement Reviews
Rapidly draft and review customer SLAs with AI-powered suggestions that ensure compliance and clarity.
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Standardise Data Processing Agreements
Create consistent DPAs that meet GDPR and privacy requirements while reducing legal bottlenecks.
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Mitigate Risk in Customer Contracts
Identify liability clauses and unfavourable terms instantly to protect your business during negotiations.
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Accelerate Service Agreement Reviews
Rapidly review energy supply contracts and SLAs to resolve customer queries with AI-powered analysis.
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Mitigate Regulatory Compliance Risk
Identify non-compliant terms in customer agreements against energy regulations before disputes arise.
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Standardise Contract Responses
Draft consistent amendment requests and renewal terms using templates tailored for energy customers.
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Rapid Subcontractor Agreement Review
Quickly verify payment terms, liability clauses and project milestones in subcontractor contracts.
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Standardised Variation Order Templates
Generate consistent change order documentation that protects against scope creep and payment disputes.
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Risk Flagging for Delay Penalties
Automatically identify liquidated damages clauses and completion deadlines that expose your business.
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Accelerate Supplier Agreement Reviews
Rapidly review vendor contracts for quality standards, delivery terms and liability clauses critical to manufacturing operations.
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Standardise Warranty Terms
Draft consistent product warranty agreements that protect your business while meeting customer expectations across markets.
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Mitigate Supply Chain Risk
Identify problematic clauses in procurement contracts before they impact production schedules or regulatory compliance.
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Instant Lease Agreement Generation
Create compliant tenancy and lease contracts in minutes, reducing support ticket resolution time.
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Automated Clause Risk Detection
Identify problematic terms in property contracts before they escalate into customer complaints.
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Streamlined Contract Amendments
Quickly negotiate and revise rental terms, helping support teams resolve tenant queries efficiently.
Support teams already working this way
How a team answered account questions without escalating each one.
- Industry
- Sports. Events. Entertainment
- Group
- Stadium MK Group
- Businesses
- 8 entwined
- Mode
- 24/7 always-on
MK Dons
From sponsor deals to concert riders to indemnity wording, one commercial team handles every negotiation. Genie sits in the middle of the workflow, helping them draft contracts, weigh redlines, and get to a position the same afternoon.
How we compare
How does GenieAI compare to ChatGPT?
| GenieAI | Claude | ChatGPT | |
|---|---|---|---|
| Conversational interface | Yes | Yes | Yes |
| Can upload docs & PDFs | Yes | Yes | Yes |
| Review against your playbook rules | Yes | Yes | No |
| Edit and negotiate in tracked changes | Yes | No | No |
| Collaborative legal editor for teams | Yes | No | No |
| Compare against a proprietary legal dataset | Yes | No | No |
| Manage complex deals with Eidetic Intelligence | Yes | No | No |
| Develop an org-wide legal brain | Yes | No | No |
| Save templates, playbooks, insights | Yes | No | No |
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Conversational interface
- GenieAI: Yes
- Claude: Yes
- ChatGPT: Yes
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Can upload docs & PDFs
- GenieAI: Yes
- Claude: Yes
- ChatGPT: Yes
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Review against your playbook rules
- GenieAI: Yes
- Claude: Yes
- ChatGPT: No
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Edit and negotiate in tracked changes
- GenieAI: Yes
- Claude: No
- ChatGPT: No
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Collaborative legal editor for teams
- GenieAI: Yes
- Claude: No
- ChatGPT: No
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Compare against a proprietary legal dataset
- GenieAI: Yes
- Claude: No
- ChatGPT: No
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Manage complex deals with Eidetic Intelligence
- GenieAI: Yes
- Claude: No
- ChatGPT: No
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Develop an org-wide legal brain
- GenieAI: Yes
- Claude: No
- ChatGPT: No
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Save templates, playbooks, insights
- GenieAI: Yes
- Claude: No
- ChatGPT: No
Other teams
Genie for every team
Common questions
Questions from support teams
What support leads and legal ask before rolling Genie out.
Can support teams answer contract questions without escalating to legal?
Often, yes. Where the answer is written into your own terms, Genie lets support ask a plain-English question of the contract and get an answer tied back to the exact clause.
Questions that require a legal judgement still escalate, which is the correct outcome rather than a limitation.
How does Genie handle customer terms and SLAs?
Genie reviews your customer terms and service levels against the positions your legal team has recorded, and can answer questions about what a specific contract commits you to.
That matters most when a customer disputes an obligation and the answer needs to come from their contract rather than the standard one.
Who decides what support can commit to?
Legal does, once, in the playbook: which remedies and concessions support may offer, and which require a decision.
Support then resolves inside those boundaries without waiting, and legal sees the exceptions.
Does Genie work inside Microsoft Word?
Yes. Genie works directly in Microsoft Word, so you review and redline in the document your counterparty actually sent, rather than moving it into another system and breaking your review trail.
DocuSign and Adobe Sign integrations are in development.
Can Genie find what a specific customer contract says?
What happens when a counterparty's redline falls outside our playbook?
Genie flags the deviation instead of accepting it. The change is identified against the specific position it breaches, so whoever reads it can see what was altered, why it matters, and whether it needs a decision from legal.
Escalation is the feature rather than the failure. It is how legal stays in control of the standard while everything inside the standard keeps moving.
How quickly can a support team start using Genie?
Teams can ask questions of existing contracts from day one. The compounding value arrives once legal has recorded the positions support may act on.
That is a short exercise rather than a project.
Resources
Legal AI resources for Customer Support
In our customers’ words.
Commercial and compliance leaders on what changed once Genie took on their contracts.
I would urge other companies to use AI software to support them. It really improves the timeline for negotiating contracts. And it builds confidence in your commercial team to do the negotiations themselves.
Once we had the demo and realized how much time, resource, and money it could save the football club, it was an absolute no-brainer.
We cut contract review time by over 50% with Genie.
Liability is always a contentious point. We can get to the point in a matter of five minutes.
Enterprise-grade security, from sign-in to storage.
ISO 27001 certified, with single sign-on, two-factor verification and encryption at rest and in transit.
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ISO 27001 certified
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GDPR compliant
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Registered with the UK ICO
- Certified
ISO 27001 certified
ISO/IEC 27001:2022, certificate 310012019 from Citation ISO Certification. Certified since 2019, and available on request.
- Compliant
GDPR compliant
Compliant with UK GDPR, EU GDPR and the Data Protection Act 2018.
- Registered
Registered with the UK ICO
Registered with the UK Information Commissioner’s Office (ICO).
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Single sign-on
Single sign-on with Google and Microsoft.
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Two-factor verification
Two-factor verification on every new device when you sign in with a password.
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Encryption
Encrypted at rest (AES-256) and in transit (TLS 1.2+).
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Zero data retention
Zero data retention with OpenAI and Anthropic. They keep no inputs or outputs after processing.
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UK and EU hosting
Hosted on AWS in the UK and EU.
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Data processing agreement
Data processing agreement with EU SCCs and the UK IDTA.
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Sub-processors
Published sub-processor list.
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EU AI Act
Not a high-risk AI system under the EU AI Act, and we meet the obligations that apply to us.
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Penetration testing
Independent penetration testing after significant changes, alongside internal scanning.
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Business continuity
A one-hour recovery time objective for critical services, with encrypted backups tested for recovery.
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No data breaches
No data breaches in our history.
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Report a vulnerability
Email security@genieai.co. We aim to respond within two working days.
