Accelerate SLA and Service Agreement Reviews
Rapidly draft and review customer SLAs with AI-powered suggestions that ensure compliance and clarity.
Legal AI for Customer Support Teams
Enhance customer satisfaction with AI-powered contract management and legal assistance
Ask Genie to draft an NDA for our new Customer Support hire...
Ask Genie to draft an NDA for our new Customer Support hire...
Ask Genie to review this customer support agreement against our playbook...
Ask Genie to find the right template for our customer support team...
Trusted by 200,000+ Professionals
New to GenieAI?
Resolve contract questions, instantly
GenieAI gives customer support teams the answers they need from contracts - entitlements, SLAs, renewal dates - without escalating to legal.
- Surface customer SLAs, entitlements, and renewal terms
- Resolve contract-driven escalations in minutes
- Cite-grounded answers customers can trust
- ISO 27001 certified
- GDPR compliant
- Your documents stay in your tenant
- Never used to train models
What you can do
Where support teams use Genie
The features behind faster customer terms and SLAs.
Create Contracts
Draft customer terms and SLAs
Produce a first draft of a customer agreement from a plain-English brief, written to your own standards.
See how it works Review & NegotiateNegotiate against your own playbook
Check a customer's markup against the positions your business accepts on remedies, credits and escalation.
See how it works AI Contract AssistantAnswers from the contract, not from memory
It remembers what was agreed with this account, so the team stays consistent without legal reviewing every draft.
See how it works Ask your DocumentAsk what a customer agreement commits you to
Get answers on service credits, remedies and escalation, each tied back to the exact clause.
See how it works Word Add-inRedline customer terms and SLAs inside Word
Mark up a customer agreement in the document your customer actually sent, without breaking your review trail.
See how it worksAcross industries
Why support teams choose Genie
Answer contract questions from the contract, not from memory.
Standardise Data Processing Agreements
Create consistent DPAs that meet GDPR and privacy requirements while reducing legal bottlenecks.
Mitigate Risk in Customer Contracts
Identify liability clauses and unfavourable terms instantly to protect your business during negotiations.
Accelerate Service Agreement Reviews
Rapidly review energy supply contracts and SLAs to resolve customer queries with AI-powered analysis.
Mitigate Regulatory Compliance Risk
Identify non-compliant terms in customer agreements against energy regulations before disputes arise.
Standardise Contract Responses
Draft consistent amendment requests and renewal terms using templates tailored for energy customers.
Rapid Subcontractor Agreement Review
Quickly verify payment terms, liability clauses and project milestones in subcontractor contracts.
Standardised Variation Order Templates
Generate consistent change order documentation that protects against scope creep and payment disputes.
Risk Flagging for Delay Penalties
Automatically identify liquidated damages clauses and completion deadlines that expose your business.
Accelerate Supplier Agreement Reviews
Rapidly review vendor contracts for quality standards, delivery terms and liability clauses critical to manufacturing operations.
Standardise Warranty Terms
Draft consistent product warranty agreements that protect your business while meeting customer expectations across markets.
Mitigate Supply Chain Risk
Identify problematic clauses in procurement contracts before they impact production schedules or regulatory compliance.
Instant Lease Agreement Generation
Create compliant tenancy and lease contracts in minutes, reducing support ticket resolution time.
Automated Clause Risk Detection
Identify problematic terms in property contracts before they escalate into customer complaints.
Streamlined Contract Amendments
Quickly negotiate and revise rental terms, helping support teams resolve tenant queries efficiently.
Support teams already working this way
How a team answered account questions without escalating each one.
How we compare
How does GenieAI compare to ChatGPT?
GenieAI
Claude
ChatGPT
Conversational interface
Can upload docs & PDFs
Review against your playbook rules
Edit and negotiate in tracked changes
Collaborative legal editor for teams
Compare against a proprietary legal dataset
Manage complex deals with Eidetic Intelligence
Develop an org-wide legal brain
Save templates, playbooks, insights
Other teams
Genie for every team
Common questions
Questions from support teams
What support leads and legal ask before rolling Genie out.
Can support teams answer contract questions without escalating to legal?
Often, yes. Where the answer is written into your own terms, Genie lets support ask a plain-English question of the contract and get an answer tied back to the exact clause.
Questions that require a legal judgement still escalate, which is the correct outcome rather than a limitation.
How does Genie handle customer terms and SLAs?
Genie reviews your customer terms and service levels against the positions your legal team has recorded, and can answer questions about what a specific contract commits you to.
That matters most when a customer disputes an obligation and the answer needs to come from their contract rather than the standard one.
Who decides what support can commit to?
Legal does, once, in the playbook: which remedies and concessions support may offer, and which require a decision.
Support then resolves inside those boundaries without waiting, and legal sees the exceptions.
Does Genie work inside Microsoft Word?
Yes. Genie works directly in Microsoft Word, so you review and redline in the document your counterparty actually sent, rather than moving it into another system and breaking your review trail.
DocuSign and Adobe Sign integrations are in development.
Can Genie find what a specific customer contract says?
What happens when a counterparty's redline falls outside our playbook?
Genie flags the deviation instead of accepting it. The change is identified against the specific position it breaches, so whoever reads it can see what was altered, why it matters, and whether it needs a decision from legal.
Escalation is the feature rather than the failure. It is how legal stays in control of the standard while everything inside the standard keeps moving.
Is our contract data used to train AI models?
No. Documents you generate or upload stay in your tenant, are not used to train models, and confidential material is not shared with third-party LLMs.
GenieAI is ISO 27001 certified and operates under GDPR.
How quickly can a support team start using Genie?
Teams can ask questions of existing contracts from day one. The compounding value arrives once legal has recorded the positions support may act on.
That is a short exercise rather than a project.
Resources
Legal AI resources for Customer Support
Trusted by 200,000+ users
Drafts, reviews, and negotiates contracts autonomously.
A legal brain for every
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