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Sales And Service Agreement
"I need a Sales and Service Agreement for my medical equipment company based in Manila, covering both the sale of diagnostic machines and their ongoing maintenance services, including quarterly preventive maintenance and 24/7 emergency support, to be implemented by March 2025."
1. Parties: Identification and details of the contracting parties, including their legal status and registered addresses
2. Background: Context of the agreement, including the business relationship and general intent of the parties
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Agreement: Overall scope covering both sales and service elements, including territory and exclusivity provisions
5. Product Supply Terms: Terms and conditions relating to the sale and supply of products, including ordering process and delivery terms
6. Service Provision Terms: Terms and conditions relating to the provision of services, including service standards and delivery timeline
7. Pricing and Payment Terms: Pricing structure for both products and services, payment terms, invoicing, and any applicable taxes
8. Quality and Compliance: Quality standards for products and services, compliance with regulations, and quality assurance processes
9. Warranties and Representations: Warranties for products and services, and representations made by both parties
10. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination
11. Intellectual Property Rights: Protection and usage rights of intellectual property related to products and services
12. Confidentiality: Protection of confidential information exchanged during the business relationship
13. Liability and Indemnification: Limitation of liability and indemnification obligations of both parties
14. Force Majeure: Provisions for unforeseen circumstances affecting contract performance
15. Governing Law and Dispute Resolution: Application of Philippine law and methods for resolving disputes
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Insurance: Insurance requirements for both parties, used when specific coverage is necessary for high-value or high-risk products/services
2. Data Protection: Provisions for handling personal and sensitive data, required when dealing with customer information
3. Training and Support: Details of training and support services, included when product/service requires specific user training
4. Environmental Compliance: Environmental standards and compliance requirements, necessary for environmentally sensitive products/services
5. Import/Export Compliance: International trade compliance terms, required for cross-border sales and services
6. Marketing and Branding: Terms for marketing and promoting products/services, useful when parties collaborate on marketing
7. Disaster Recovery: Business continuity and disaster recovery provisions, important for critical products/services
1. Product Specifications: Detailed technical specifications of all products covered under the agreement
2. Service Level Agreement (SLA): Detailed service levels, performance metrics, and related penalties/rewards
3. Price List: Comprehensive pricing for all products and services, including any volume discounts
4. Territory Map: Geographical areas covered by the agreement, if territorially limited
5. Key Performance Indicators: Specific performance metrics for measuring service quality and delivery
6. Operating Procedures: Detailed procedures for order processing, delivery, and service provision
7. Warranty Terms: Detailed warranty terms and procedures for both products and services
8. Contact Details: List of key contacts and escalation matrix for both parties
Authors
Acceptance Tests
Affiliate
Agreement
Applicable Laws
Authorized Representative
Business Day
Commencement Date
Confidential Information
Contract Year
Customer
Defect
Delivery
Delivery Location
Documentation
Effective Date
Equipment
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Performance Indicators
Maintenance Services
Order
Products
Purchase Price
Quality Standards
Related Agreements
Service Credits
Service Hours
Service Levels
Services
Service Location
Specifications
Statement of Work
Supplier
Support Services
Term
Territory
Training Services
Warranty Period
Working Hours
VAT
Service Level Agreement
Response Time
Resolution Time
Personnel
Price List
Purchase Order
Quality Management System
Records
Regular Maintenance
Scheduled Maintenance
Service Interruption
Service Request
Site
Software
Spare Parts
Standard Operating Procedures
Technical Specifications
Third Party Products
Updates
Upgrades
User Documentation
Amendments
Assignment
Audit Rights
Change Control
Compliance with Laws
Confidentiality
Data Protection
Delivery
Dispute Resolution
Documentation
Force Majeure
Governing Law
Health and Safety
Implementation
Indemnification
Insurance
Intellectual Property
Key Performance Indicators
Liability Limitations
Maintenance
Non-Competition
Non-Solicitation
Notice
Order Process
Payment Terms
Performance Standards
Personnel
Price Adjustment
Product Returns
Quality Control
Record Keeping
Regulatory Compliance
Reporting
Risk Allocation
Service Levels
Severability
Site Access
Subcontracting
Support Services
Survival
Taxes
Term and Termination
Territory
Testing
Title and Risk
Training
Warranties
Waiver
Entire Agreement
Technology and Software
Manufacturing
Industrial Equipment
Healthcare and Medical Devices
Telecommunications
Automotive
Construction and Engineering
Energy and Utilities
Professional Services
Office Equipment and Supplies
Consumer Electronics
Agricultural Equipment
Legal
Sales
Service Delivery
Operations
Procurement
Finance
Commercial
Customer Success
Technical Support
Quality Assurance
Compliance
Supply Chain
Account Management
Chief Commercial Officer
Sales Director
Service Delivery Manager
Contract Manager
Legal Counsel
Procurement Manager
Operations Director
Business Development Manager
Account Manager
Supply Chain Manager
Technical Services Director
Customer Success Manager
Commercial Operations Manager
Risk and Compliance Officer
Chief Financial Officer
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