The Sales and Service Agreement is a vital commercial document used in the UAE market when businesses need to establish a formal relationship involving both product supply and ongoing service provision. This dual-purpose agreement is particularly relevant when products require installation, maintenance, or ongoing support services. The document must comply with UAE legislation, including the Civil Code, Commercial Transactions Law, and Consumer Protection Law, making it suitable for complex business relationships where both tangible goods and associated services are part of the commercial arrangement. It's commonly used in technology, manufacturing, and industrial sectors where products require professional installation, maintenance, or operational support. The agreement includes detailed provisions for product specifications, service levels, warranty terms, and performance metrics, all structured to meet UAE legal requirements and business practices.

1. Parties: Identification of the parties entering into the agreement, including full legal names, addresses, and registration details as required under UAE law

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Agreement: Clear delineation of products to be sold and services to be provided

5. Order Process: Procedures for placing and accepting orders for products and services

6. Pricing and Payment Terms: Detailed pricing structure, payment terms, and invoicing procedures, including VAT considerations

7. Delivery and Performance: Terms regarding delivery of products and performance of services

8. Quality and Standards: Quality requirements for both products and services

9. Warranties: Warranties for products and services, aligned with UAE consumer protection laws

10. Term and Termination: Duration of the agreement and circumstances for termination

11. Intellectual Property: Protection and usage rights of intellectual property

12. Confidentiality: Obligations regarding confidential information

13. Liability and Indemnification: Limitations of liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances preventing performance

15. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes