Sales And Service Agreement for the United Kingdom

Sales And Service Agreement Template for England and Wales

A comprehensive legal agreement governed by English and Welsh law that combines both the sale of goods and the provision of ongoing services. It establishes the terms and conditions for the supply of products and related services, including pricing, delivery, warranties, service levels, and support obligations. The agreement ensures compliance with key UK legislation including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, providing protection for both parties while clearly defining their respective rights and obligations.

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What is a Sales And Service Agreement?

The Sales And Service Agreement is essential for transactions involving both the supply of goods and provision of ongoing services under English and Welsh law. It's particularly relevant when products require continued support, maintenance, or additional services after sale. This agreement type addresses the complexities of modern commercial relationships where the distinction between products and services becomes increasingly blurred. It incorporates key elements of both sales and service contracts, ensuring compliance with relevant UK legislation while providing clear frameworks for pricing, delivery, quality standards, and service level commitments.

What sections should be included in a Sales And Service Agreement?

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Scope of Supply: Details of goods/services to be provided

5. Price and Payment Terms: Pricing structure, payment schedule, invoicing

6. Delivery Terms: Timing, location, and conditions of delivery

7. Service Level Requirements: Performance standards and metrics

8. Warranties: Guarantees regarding goods and services

9. Term and Termination: Duration and conditions for ending agreement

10. Liability and Indemnification: Risk allocation between parties

What sections are optional to include in a Sales And Service Agreement?

1. Change Control: Process for managing changes to scope - recommended for complex or long-term agreements

2. Intellectual Property Rights: IP ownership and licenses - include when IP is created or transferred

3. Data Protection: GDPR compliance measures - include when personal data is processed

4. Export Control: Export regulations compliance - include for international sales

What schedules should be included in a Sales And Service Agreement?

1. Schedule 1 - Products/Services Specification: Detailed technical specifications

2. Schedule 2 - Pricing Schedule: Detailed pricing breakdown

3. Schedule 3 - Service Levels: Detailed performance metrics and KPIs

4. Schedule 4 - Support and Maintenance: Details of ongoing support services

5. Appendix A - Form of Purchase Order: Standard PO template

6. Appendix B - Change Request Form: Template for requesting changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Publisher

Genie AI

Document Type

Sale Agreement

Cost

Free to use
Clauses
Industries

Sale of Goods Act 1979: Primary legislation governing sale of goods, covering quality standards, fitness for purpose, description accuracy, and rights of title and possession

Supply of Goods and Services Act 1982: Legislation governing service provision, establishing standards for service quality, reasonable care and skill requirements, and reasonable time and price considerations

Consumer Rights Act 2015: Comprehensive consumer protection legislation covering quality standards, consumer remedies, returns policies, and regulation of unfair contract terms in B2C transactions

Unfair Contract Terms Act 1977: Regulates limitation of liability, establishes reasonableness tests for contract terms, and governs the use of exclusion clauses

Consumer Protection from Unfair Trading Regulations 2008: Prohibits unfair commercial practices and sets standards for business-to-consumer trading

Electronic Commerce (EC Directive) Regulations 2002: Governs online sales and electronic commerce activities, including information requirements and online contracting

Data Protection Act 2018 and UK GDPR: Regulates the processing and handling of personal data, including customer information in sales and service contexts

Consumer Contracts Regulations 2013: Provides specific rules for distance selling and off-premises contracts, including cancellation rights

Competition Act 1998: Ensures fair competition and prevents anti-competitive practices in business arrangements

UN Convention on Contracts for International Sale of Goods (CISG): International sales law framework (noting UK is not a signatory but relevant for international trade context)

Incoterms: International commercial terms standardizing international trading practices and responsibilities (relevant for international sales)

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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