The Sales And Service Agreement is essential for businesses operating in the Netherlands that combine product sales with ongoing service provision. This document is particularly relevant when a supplier not only sells products but also provides associated services such as maintenance, support, or professional services. The agreement must comply with Dutch law, specifically the Dutch Civil Code (Burgerlijk Wetboek) and relevant EU regulations. It is commonly used in various commercial contexts, from technology implementations to industrial equipment supply, where the relationship between parties extends beyond simple product sales. The document typically includes detailed terms for both the sales component (including delivery, acceptance, and warranties) and the service component (including service levels, performance metrics, and support terms), making it suitable for complex commercial relationships requiring ongoing engagement between parties.

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Sales: Description of products to be sold and sales terms

5. Scope of Services: Description of services to be provided and service levels

6. Ordering Process: Procedures for placing and accepting orders

7. Delivery and Performance: Terms for delivery of products and performance of services

8. Acceptance: Criteria and procedures for acceptance of products and services

9. Prices and Payment: Pricing structure, payment terms, and invoicing procedures

10. Warranties: Warranties for products and services

11. Service Levels: Performance standards and metrics for services

12. Intellectual Property: IP rights and obligations of both parties

13. Confidentiality: Protection of confidential information

14. Liability and Indemnification: Limitation of liability and indemnification provisions

15. Term and Termination: Duration of agreement and termination rights

16. Force Majeure: Events excusing performance obligations

17. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction

18. General Provisions: Standard boilerplate clauses including notices, amendments, etc.