The Sales and Service Agreement is a vital commercial document used when a business provides both products and associated services to its customers in India. This agreement is particularly relevant when the sale of goods is accompanied by services such as installation, maintenance, training, or ongoing support. The document integrates elements from Indian sales law and service contracts, ensuring compliance with local regulations while protecting both parties' interests. It's commonly used in technology, manufacturing, and equipment sectors where post-sale services are integral to the business relationship. The agreement should comply with Indian Contract Act, Sale of Goods Act, and Consumer Protection Act, while addressing GST implications and sector-specific requirements.
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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Sales: Details of products, quantities, specifications, and delivery terms
5. Scope of Services: Description of services, service levels, and performance standards
6. Price and Payment Terms: Pricing structure, payment schedule, and invoicing requirements
7. Delivery and Acceptance: Terms for delivery, inspection, and acceptance of goods and services
8. Warranties and Representations: Warranties for products and services, quality guarantees
9. Obligations of the Parties: Specific responsibilities and obligations of each party
10. Term and Termination: Duration of agreement and termination provisions
11. Intellectual Property Rights: Ownership and usage rights of IP related to products and services
12. Confidentiality: Protection of confidential information and trade secrets
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances affecting performance
15. Dispute Resolution: Procedures for resolving disputes including jurisdiction and governing law
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Training and Support: Include when the agreement involves product training or ongoing technical support
2. Insurance: Include when specific insurance requirements are needed for high-value or high-risk products/services
3. Compliance with Laws: Include when dealing with regulated industries or specific compliance requirements
4. Data Protection: Include when personal data processing is involved
5. Export Control: Include for international sales or restricted products
6. Spare Parts and Maintenance: Include for technical products requiring ongoing maintenance
7. Quality Control: Include when specific quality standards or certifications are required
8. Marketing and Branding: Include when there are specific requirements about using brands or marketing materials
1. Product Specifications: Detailed technical specifications of products
2. Price List: Detailed pricing information for products and services
3. Service Level Agreement: Specific service levels, metrics, and performance standards
4. Support and Maintenance Schedule: Details of support services and maintenance requirements
5. Delivery Schedule: Timeline and logistics for product delivery
6. Territory Schedule: Definition of geographical areas covered by the agreement
7. Warranty Terms: Detailed warranty terms and conditions
8. Contact Details: Key contacts and escalation matrix for both parties
Relevant legal definitions
Acceptance
Affiliate
Agreement
Applicable Law
Business Day
Confidential Information
Contract Price
Defect
Delivery
Delivery Date
Documentation
Effective Date
Force Majeure Event
Goods
Intellectual Property Rights
Maintenance Services
Order
Performance Standards
Personnel
Products
Purchase Order
Quality Standards
Related Services
Representatives
Service Hours
Service Level Agreement
Service Location
Service Period
Services
Specifications
Subcontractor
Support Services
Tax
Term
Territory
Third Party
Training Services
Warranty Period
Work Product
Affiliate
Agreement
Applicable Law
Business Day
Confidential Information
Contract Price
Defect
Delivery
Delivery Date
Documentation
Effective Date
Force Majeure Event
Goods
Intellectual Property Rights
Maintenance Services
Order
Performance Standards
Personnel
Products
Purchase Order
Quality Standards
Related Services
Representatives
Service Hours
Service Level Agreement
Service Location
Service Period
Services
Specifications
Subcontractor
Support Services
Tax
Term
Territory
Third Party
Training Services
Warranty Period
Work Product
Clauses
Acceptance
Assignment
Audit Rights
Change Control
Compliance with Laws
Confidentiality
Data Protection
Delivery
Dispute Resolution
Documentation
Force Majeure
General
Governing Law
Health and Safety
Indemnification
Insurance
Intellectual Property
Liability Limitation
Notices
Payment Terms
Performance Standards
Personnel
Price and Payment
Quality Control
Record Keeping
Representations and Warranties
Risk and Title
Service Levels
Subcontracting
Support and Maintenance
Suspension Rights
Taxes
Term and Termination
Training
Variation
Warranty
Assignment
Audit Rights
Change Control
Compliance with Laws
Confidentiality
Data Protection
Delivery
Dispute Resolution
Documentation
Force Majeure
General
Governing Law
Health and Safety
Indemnification
Insurance
Intellectual Property
Liability Limitation
Notices
Payment Terms
Performance Standards
Personnel
Price and Payment
Quality Control
Record Keeping
Representations and Warranties
Risk and Title
Service Levels
Subcontracting
Support and Maintenance
Suspension Rights
Taxes
Term and Termination
Training
Variation
Warranty
Relevant Industries
Information Technology
Manufacturing
Telecommunications
Healthcare
Automotive
Industrial Equipment
Consumer Electronics
Professional Services
Energy and Utilities
Construction
Retail
Relevant Teams
Legal
Sales
Service Operations
Procurement
Commercial
Operations
Customer Success
Supply Chain
Business Development
Contract Administration
Relevant Roles
Legal Counsel
Contract Manager
Sales Director
Service Delivery Manager
Account Executive
Business Development Manager
Operations Manager
Procurement Manager
Commercial Director
Chief Operating Officer
Service Operations Director
Supply Chain Manager
Customer Success Manager
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