1. Data Protection and Privacy: Required when personal data processing is involved, ensuring GDPR compliance

2. Business Continuity and Disaster Recovery: Include for critical services requiring specific recovery commitments

3. Security Requirements: Necessary for services involving sensitive data or systems

4. Change Management: Include for services requiring formal processes for changes to scope or specifications

5. Subcontractor Provisions: Required when service provider may use third-party subcontractors

6. Insurance Requirements: Include for high-risk or high-value services

7. Service Level Review and Adjustment: Optional mechanism for periodic review and adjustment of service levels

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service level measurements and calculations

2. Schedule 2 - Service Credit Calculations: Detailed formulas and procedures for calculating service credits

3. Schedule 3 - Incident Categories: Classification and definitions of different types of service incidents

4. Schedule 4 - Contact Details and Escalation Matrix: Key contacts and escalation hierarchy for both parties

5. Schedule 5 - Service Reports Template: Standard format for regular service performance reports

6. Appendix A - Technical Requirements: Detailed technical specifications and requirements

7. Appendix B - Operational Procedures: Step-by-step procedures for key operational processes