1. Service Levels: Detailed performance metrics and service level requirements, used when specific performance standards need to be measured

2. Data Protection: Specific provisions for handling personal data, required when personal data processing is involved

3. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term or high-risk services

4. Non-Competition: Restrictions on competitive activities, used when protecting business interests is crucial

5. Insurance: Insurance requirements and obligations, important for high-risk services or when required by industry standards

6. Warranties and Indemnities: Specific guarantees and protection provisions, used in complex or high-value services

7. Change Control: Procedures for managing changes to services, important for long-term or complex service arrangements

8. Dispute Resolution: Detailed procedures for resolving disputes, including mediation or arbitration, used in high-value contracts

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Contact Details: Key contact persons and communication protocols

5. Schedule 5 - Required Documentation: List of documents, permits, or certifications required for service delivery

6. Appendix A - Form of Reports: Templates for required service reports or documentation

7. Appendix B - Change Request Form: Standard form for requesting and documenting service changes