1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantitatively measured

2. Data Protection: Detailed privacy and data handling provisions, required when significant personal data is processed

3. Change Control: Process for making changes to services or terms, useful for long-term or complex service arrangements

4. Insurance: Specific insurance requirements, important for high-risk or regulated services

5. Business Continuity: Disaster recovery and service continuation provisions, crucial for essential services

6. Personnel: Requirements for staff delivering services, important when specific qualifications or security clearances are needed

7. Compliance: Industry-specific regulatory requirements, necessary for regulated sectors

8. Non-Competition: Restrictions on competitive activities, relevant when sharing sensitive market information

1. Schedule 1 - Service Specification: Detailed technical or operational description of the services

2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

4. Schedule 4 - Personnel: Key personnel, qualifications, and roles

5. Schedule 5 - Form of Change Request: Template for requesting and documenting changes to services

6. Appendix A - Data Processing Agreement: Detailed terms for handling personal data, if required

7. Appendix B - Security Requirements: IT, physical, or data security requirements