1. Data Protection and Privacy: Required when personal data processing is involved in service delivery

2. Compliance with Laws: Needed when specific regulatory requirements apply to the services

3. Training and Support: Include when ongoing training or support is part of the service

4. Transition Services: Required when complex service handover procedures are needed

5. Security Requirements: Include when services involve access to sensitive systems or information

6. Service Credits: Add when incorporating performance-based penalties or incentives

7. Change Management: Include for complex services requiring formal change procedures

8. Disaster Recovery: Required for critical services requiring business continuity planning

1. Schedule A - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule B - Service Levels: Specific performance metrics and measurement criteria

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule D - Key Personnel: List of key staff members and their roles

5. Schedule E - Security Protocols: Detailed security procedures and requirements

6. Schedule F - Implementation Plan: Timeline and milestones for service implementation

7. Appendix 1 - Report Templates: Standard formats for required service reports

8. Appendix 2 - Contact Information: List of key contacts and escalation procedures