1. Business Continuity and Disaster Recovery: Include when specific disaster recovery requirements are needed

2. Security Requirements: Include for high-security environments or when handling sensitive data

3. Transition Services: Include when specific entry/exit transition procedures are required

4. Third-Party Contractors: Include when subcontractors or third-party service providers are involved

5. Knowledge Transfer: Include when specific requirements for documentation and training are needed

6. Regulatory Compliance: Include for regulated industries or when specific compliance requirements apply

7. Innovation and Continuous Improvement: Include when ongoing service improvement is a key requirement

1. Schedule 1 - Service Definitions: Detailed definitions of each service component and support level

2. Schedule 2 - Service Level Metrics: Detailed breakdown of SLA metrics, calculations, and measurement methods

3. Schedule 3 - Pricing and Commercial Terms: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for different scenarios

5. Schedule 5 - Technical Environment: Details of supported systems, applications, and technical infrastructure

6. Schedule 6 - Reporting Requirements: Templates and specifications for regular service reports

7. Appendix A - Incident Priority Definitions: Criteria for categorizing incident priority levels

8. Appendix B - Standard Operating Procedures: Detailed procedures for routine operations and common scenarios

9. Appendix C - Service Credits Calculation: Formula and examples for calculating service credits for SLA breaches