1. Change Management: Procedures for requesting and implementing changes to service levels or specifications - include for complex network services

2. Security Requirements: Specific security measures and compliance requirements - include when handling sensitive data

3. Disaster Recovery: Procedures for service restoration in case of major incidents - include for critical network services

4. Customer Obligations: Specific responsibilities of the customer - include when customer cooperation is crucial

5. Service Maintenance Windows: Scheduled maintenance periods and procedures - include for networks requiring regular maintenance

6. Escalation Procedures: Detailed escalation matrix and procedures - include for high-priority services

7. Data Protection: Specific provisions for data handling and protection - include when personal data is involved

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the network services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level metrics and measurement methodologies

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Incident Priority Matrix: Classification of incidents and corresponding response times

5. Schedule 5 - Contact Details: Contact information for key personnel and escalation points

6. Appendix A - Network Architecture: Technical diagrams and descriptions of network architecture

7. Appendix B - Reporting Templates: Standard templates for service level reporting