1. Business Continuity and Disaster Recovery: Detailed procedures for maintaining service during disruptions - required for critical services

2. Intellectual Property Rights: Specific IP provisions when custom development or proprietary tools are involved

3. Third-Party Services: Terms governing the use of third-party vendors or tools - needed when subcontractors are involved

4. Change Management: Procedures for implementing service changes - important for complex service arrangements

5. Training and Knowledge Transfer: Requirements for training client staff - relevant when service includes knowledge transfer

6. Compliance with Industry Standards: Specific industry compliance requirements - needed for regulated sectors

7. Exit Management: Detailed transition procedures - important for complex or critical services

1. Schedule A - Service Descriptions: Detailed technical specifications of each service offered

2. Schedule B - Service Level Metrics: Specific performance indicators, measurement methods, and reporting requirements

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and service cost breakdown

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for various service issues

5. Schedule E - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule F - Data Processing Agreement: Specific terms for handling personal and sensitive data

7. Schedule G - Business Continuity Plan: Detailed procedures for service continuity during disruptions

8. Appendix 1 - Technical Infrastructure: Details of technical infrastructure and system requirements

9. Appendix 2 - Report Formats: Templates and formats for various service reports