1. Data Protection and Privacy: Required when personal data processing is involved in service delivery

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Intellectual Property Rights: Important when services involve creation or use of intellectual property

4. Insurance Requirements: Relevant for high-risk services or regulatory compliance

5. Security Requirements: Essential for services involving sensitive data or systems

6. Change Management: Required for services likely to need adaptation over time

7. Subcontracting: Necessary when service provider may need to engage third parties

8. Compliance Requirements: Important for regulated industries or services

9. Training and Support: Relevant when service includes training or ongoing support

1. Schedule A - Service Descriptions: Detailed technical specifications of services

2. Schedule B - Service Level Metrics: Specific performance indicators, targets, and measurement methods

3. Schedule C - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for various issues

5. Schedule E - Technical Requirements: Infrastructure and technical specifications required for service delivery

6. Schedule F - Reporting Templates: Standard formats for performance reporting and monitoring

7. Schedule G - Change Request Process: Procedures and forms for requesting service changes

8. Appendix 1 - Service Locations: List of locations where services will be provided or accessed

9. Appendix 2 - Authorized Personnel: List of key personnel authorized to manage the service relationship