Document background
The Database Service Level Agreement serves as a critical contract for organizations requiring reliable and secure database services in India. This document is essential when establishing a formal relationship between a database service provider and a customer organization, particularly in scenarios involving mission-critical data operations or compliance-sensitive information handling. The agreement addresses key aspects required under Indian IT laws, including the Information Technology Act, 2000, and associated regulations, while defining specific performance metrics, availability standards, and service quality parameters. It becomes particularly relevant for businesses handling sensitive data, requiring high availability databases, or operating in regulated sectors where data governance is crucial. The Database Service Level Agreement typically includes comprehensive details about security measures, backup procedures, disaster recovery protocols, and support arrangements, making it a fundamental document for ensuring service quality and regulatory compliance in database operations.
