1. Performance Improvement Plan: Required when employee performance falls below expected standards

2. Career Development Goals: Optional section for documenting growth opportunities and career progression

3. Training Recommendations: Include when specific skill development needs are identified

4. Grievance Process: Include when company policy requires formal grievance procedures for evaluations

5. Bonus/Incentive Criteria: Include when evaluation is linked to compensation or rewards

6. Previous Evaluation Summary: Include when comparing against past performance is relevant

1. Schedule A - Performance Metrics Breakdown: Detailed scoring matrix and calculation methodology

2. Schedule B - Customer Feedback Summary: Compilation of customer feedback and satisfaction scores

3. Schedule C - KPI Achievement Data: Detailed statistical data of key performance indicators

4. Appendix 1 - Quality Monitoring Scorecard: Individual call/interaction quality assessment forms

5. Appendix 2 - Training Record: Record of completed training and certifications during evaluation period

6. Appendix 3 - Performance Tracking Sheet: Monthly/weekly performance tracking data