1. Industry-Specific Standards: Include when the role requires compliance with specific industry standards or regulations

2. Remote Work Considerations: Include for employees working remotely or in hybrid arrangements

3. Cultural Competency: Include when evaluating service to diverse customer bases

4. Technology Usage: Include when the role heavily relies on specific software or systems

5. Sales Performance: Include for customer service roles with sales responsibilities

6. Language Proficiency: Include for roles requiring multiple language capabilities

7. Team Leadership: Include for customer service roles with supervisory responsibilities

1. Schedule A - Performance Metrics Detail: Detailed breakdown of each performance metric and calculation method

2. Schedule B - Rating Scale Guide: Comprehensive guide with examples for each rating level

3. Schedule C - Evaluation Form Template: Standardized form for recording evaluation results

4. Appendix 1 - Customer Feedback Integration: Methods for incorporating customer feedback into evaluations

5. Appendix 2 - Performance Improvement Plan Template: Template for documenting performance improvement actions

6. Appendix 3 - Compliance Checklist: Checklist ensuring evaluation process meets legal requirements