1. Performance Improvement Plan: Include when addressing underperformance or development needs

2. Bonus/Incentive Criteria: Include when evaluation is linked to compensation

3. Training and Development: Include when evaluation identifies specific training needs

4. Remote Work Considerations: Include for employees working remotely or in hybrid arrangements

5. Probationary Period Provisions: Include for new employees during probation

6. Cultural Competency Metrics: Include for customer service roles requiring specific cultural awareness

7. Language Proficiency Requirements: Include for roles requiring specific language skills

1. Schedule A: Performance Metrics Worksheet: Detailed breakdown of performance indicators and scoring criteria

2. Schedule B: Customer Service Standards: Specific service level expectations and benchmarks

3. Schedule C: Evaluation Form Template: Standardized form for recording evaluation results

4. Schedule D: Performance Rating Scale: Detailed description of each rating level and corresponding criteria

5. Appendix 1: Development Plan Template: Template for documenting agreed development actions

6. Appendix 2: Feedback Form: Template for gathering customer feedback

7. Appendix 3: Appeals Form: Standard form for lodging evaluation appeals