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1. Introduction: Overview of the performance review system and its objectives within the organization
2. Purpose and Scope: Defines the purpose of the 9 Box Performance Review system and its application across the organization
3. Definitions: Clear definitions of key terms used in the document, including performance metrics, ratings, and evaluation criteria
4. Review Process: Detailed explanation of how the 9 Box Performance Review process works, including timing and frequency
5. Performance Criteria: Explanation of the two axes (performance and potential) and how they are measured
6. Rating Methodology: Detailed explanation of how ratings are determined and what each box in the 9 Box grid represents
7. Roles and Responsibilities: Defines responsibilities of managers, employees, HR, and other stakeholders in the review process
8. Review Meetings: Guidelines for conducting review meetings, including preparation, documentation, and follow-up
9. Documentation Requirements: Specifies required documentation and record-keeping procedures
10. Appeals Process: Procedures for employees to appeal their ratings or raise concerns about the review process
1. Calibration Sessions: Guidelines for conducting calibration sessions when multiple managers need to align their ratings across departments
2. Remote Employee Evaluations: Special considerations and procedures for evaluating remote or hybrid workers
3. Development Planning: Guidelines for creating development plans based on 9 Box placement
4. Succession Planning Integration: How the 9 Box model integrates with organizational succession planning
5. Compliance with Employment Equity: Specific provisions ensuring compliance with Employment Equity Act requirements
1. Schedule A: 9 Box Grid Template: Detailed template showing the 9 Box grid with descriptions of each box and rating criteria
2. Schedule B: Performance Review Form: Standard form template for documenting performance reviews
3. Schedule C: Rating Guidelines: Detailed guidelines for rating both performance and potential
4. Schedule D: Development Action Templates: Templates for creating development plans based on box placement
5. Schedule E: Timeline and Process Flow: Annual timeline and process flow diagrams for the review cycle
6. Appendix 1: Competency Framework: Detailed competency framework used for evaluating potential
7. Appendix 2: Performance Metrics Guide: Guide to measuring and evaluating performance criteria
8. Appendix 3: Sample Documentation: Sample completed forms and documentation for reference
Performance
Potential
Review Period
Performance Metrics
Key Performance Indicators (KPIs)
Competencies
Rating Scale
Calibration
Development Plan
Performance Review Committee
Review Cycle
Assessment Criteria
Evaluator
Employee
Line Manager
Performance Review Meeting
Appeals Process
Documentation
Succession Planning
High Potential Employee
Core Performer
Development Needs
Performance Improvement Plan
Career Progression
Talent Pool
Benchmark
Moderation
Rating Distribution
Performance Standards
Evaluation Period
Development Opportunities
Skills Assessment
Competency Framework
Performance Gap
Review Date
Review Documentation
Grievance Procedure
Performance History
Career Development Plan
Confidentiality
Data Protection
Performance Criteria
Evaluation Process
Rating Methodology
Review Frequency
Documentation Requirements
Rights and Obligations
Appeals and Grievances
Equal Treatment
Development Planning
Record Keeping
Performance Metrics
Potential Assessment
Calibration Process
Review Meetings
Feedback Process
Succession Planning
Career Development
Compliance Requirements
Amendment Procedures
Implementation Process
Training Requirements
Roles and Responsibilities
Quality Assurance
Dispute Resolution
Non-Discrimination
Review Outcomes
Performance Improvement
Financial Services
Manufacturing
Mining
Retail
Technology
Healthcare
Education
Professional Services
Telecommunications
Government and Public Sector
Construction
Energy
Agriculture
Transportation and Logistics
Hospitality
Human Resources
Senior Management
Operations
Learning and Development
Legal
Employee Relations
Talent Management
Organizational Development
Performance Management
Strategic Planning
Chief Executive Officer
Human Resources Director
HR Manager
Performance Management Specialist
Talent Development Manager
Department Manager
Line Manager
Team Leader
HR Business Partner
Training and Development Manager
Organizational Development Specialist
Compensation and Benefits Manager
Employee Relations Manager
HR Operations Manager
Recruitment Manager
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