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1. Parties: Identifies and provides full details of the service provider and client
2. Background: Sets out the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services: Detailed description of the services to be provided
5. Duration: Specifies the term of the agreement, including start date and duration
6. Payment Terms: Details of fees, payment schedule, invoicing, and payment methods
7. Obligations of the Service Provider: Key responsibilities and service standards
8. Obligations of the Client: Client's responsibilities and cooperation requirements
9. Intellectual Property: Ownership and usage rights of any IP created or used
10. Confidentiality: Protection of confidential information and trade secrets
11. Data Protection: GDPR compliance and data handling requirements
12. Liability and Indemnity: Limitation of liability and indemnification provisions
13. Termination: Circumstances and process for ending the agreement
14. General Provisions: Standard boilerplate clauses including notices, entire agreement, and governing law
1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are required
2. Change Control: Process for managing changes to services, included for complex or long-term services
3. Insurance: Specific insurance requirements, included for high-risk services
4. Non-Compete: Restrictions on competitive activities, used when protecting business interests
5. Staff and Subcontractors: Rules about personnel and subcontracting, included when service delivery involves multiple parties
6. Equipment and Materials: Provisions regarding supplies and equipment, used when physical items are part of service delivery
7. Business Continuity: Disaster recovery and business continuity requirements, for critical services
8. Compliance with Laws: Specific regulatory compliance requirements, for regulated industries
1. Schedule 1 - Service Specification: Detailed description of services, methodologies, and deliverables
2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies
4. Schedule 4 - Contact Details: Key personnel and communication protocols
5. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Appendix B - Change Request Form: Template for requesting and documenting service changes
Services
Commencement Date
Confidential Information
Client
Service Provider
Deliverables
Fees
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Personal Data
Representatives
Service Levels
Term
Working Day
Applicable Law
Business Hours
Change Request
Client Materials
Dispute
Effective Date
Invoice
Loss
Material Breach
Payment Terms
Service Location
Specification
Staff
Subcontractor
Data Protection Legislation
Termination Date
Payment Terms
Duration and Termination
Performance Standards
Confidentiality
Data Protection
Intellectual Property
Liability and Indemnification
Force Majeure
Insurance
Warranties and Representations
Dispute Resolution
Assignment and Subcontracting
Notices
Governing Law
Entire Agreement
Variation
Severability
Third Party Rights
Anti-Bribery and Corruption
Health and Safety
Record Keeping
Audit Rights
Service Levels
Change Control
Non-Solicitation
Waiver
Relationship of Parties
Professional Services
Information Technology
Consulting
Marketing and Advertising
Financial Services
Business Services
Healthcare
Education
Construction
Creative Industries
Facilities Management
Engineering
Environmental Services
Legal
Procurement
Operations
Commercial
Finance
Risk and Compliance
Human Resources
Business Development
Project Management
Administration
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Operations Director
Commercial Manager
Project Manager
HR Manager
Finance Manager
Risk Manager
Compliance Officer
Managing Director
Chief Operating Officer
Chief Financial Officer
General Counsel
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