1. Performance Standards and KPIs: Include when specific performance metrics need to be met

2. Service Credits: Include when financial penalties apply for service level failures

3. Business Continuity: Include for critical services requiring disaster recovery planning

4. Security Requirements: Include when services involve IT systems or sensitive data

5. Transition Services: Include when complex service handover is required at start or end

6. Change Control: Include when services may need to be modified during the term

7. Personnel Requirements: Include when specific qualifications or security clearances are needed

8. Compliance with Standards: Include when industry-specific standards or certifications apply

9. Audit Rights: Include when client needs right to audit service provider

10. Anti-bribery and Modern Slavery: Include for high-value contracts or when required by client policy

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and specifications

2. Schedule 2 - Fees and Charges: Detailed pricing, rate cards, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement, and reporting requirements

4. Schedule 4 - Personnel: Key personnel, qualifications, and replacement procedures

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Schedule 7 - Insurance Requirements: Detailed insurance types and coverage levels

8. Schedule 8 - Security Requirements: Specific security protocols and requirements

9. Appendix A - Form of Change Request: Template for requesting and approving changes to services

10. Appendix B - Service Reports: Templates for required service reporting