Service Provider Agreement for United Arab Emirates

Service Provider Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions under which a service provider will deliver specified services to a client. The document addresses key aspects including service scope, performance standards, payment terms, and compliance with UAE regulations, while incorporating necessary provisions for data protection, confidentiality, and dispute resolution under UAE jurisdiction. This agreement is structured to comply with both UAE Civil Code and Commercial Code requirements, ensuring enforceability within the UAE legal framework while protecting both parties' interests.

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What is a Service Provider Agreement?

The Service Provider Agreement is a essential commercial contract used in the UAE business environment when engaging external service providers for various business functions. This document is particularly important in the UAE context as it must comply with local laws including the UAE Civil Code, Commercial Code, and relevant regulatory requirements. The agreement typically covers detailed service specifications, performance standards, payment terms, liability limitations, and termination provisions, while addressing UAE-specific considerations such as language requirements, local sponsorship (if applicable), and proper jurisdiction clauses. It's commonly used across various industries and can be adapted for both mainland UAE and free zone operations, making it a crucial document for businesses operating in the UAE market.

What sections should be included in a Service Provider Agreement?

1. Parties: Identification of the service provider and client, including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including deliverables and service standards

5. Term and Duration: Period of the agreement, including commencement date and any renewal provisions

6. Fees and Payment: Payment terms, fee structure, invoicing requirements, and VAT considerations

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Responsibilities and commitments of the client

9. Performance Standards: Service levels, quality standards, and performance metrics

10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: Compliance with UAE data protection laws and data handling requirements

13. Liability and Indemnification: Limitations of liability and indemnification obligations

14. Termination: Grounds for termination, notice requirements, and consequences

15. Force Majeure: Events beyond parties' control and their impact on obligations

16. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes

17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

What sections are optional to include in a Service Provider Agreement?

1. Insurance: Required when services involve significant risks or regulatory requirements for insurance

2. Non-Competition: Used when protection against competitive activities is necessary

3. Security Requirements: Needed when services involve access to sensitive systems or facilities

4. Compliance with Specific Regulations: Required when services are in regulated industries

5. Language Requirements: Needed when official Arabic translations are required

6. Subcontracting: Include when service provider may need to subcontract certain services

7. Change Control: Important for long-term or complex service arrangements

8. Business Continuity: Required for critical services or regulated industries

9. Environmental Compliance: Necessary for services with environmental impact

10. Exit Management: Important for complex services requiring transition planning

What schedules should be included in a Service Provider Agreement?

1. Schedule 1 - Service Description: Detailed specification of services to be provided

2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Key Personnel: List of key team members and their roles

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Data Processing Agreement: Detailed terms for handling personal data if applicable

7. Schedule 7 - Contact Details: Key contact information for both parties

8. Schedule 8 - Required Insurances: Details of insurance requirements and coverage levels

9. Appendix A - Form of Reports: Templates for required service reports and documentation

10. Appendix B - Change Request Form: Standard form for requesting changes to services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Document Type

Service Agreement

Cost

Free to use
Clauses
Relevant Industries

Information Technology

Professional Services

Consulting

Facilities Management

Healthcare

Education

Construction

Financial Services

Telecommunications

Real Estate

Manufacturing

Logistics

Marketing and Advertising

Business Process Outsourcing

Engineering Services

Relevant Teams

Legal

Procurement

Operations

Finance

Compliance

Risk Management

Commercial

Supply Chain

Vendor Management

Business Development

Project Management

Administration

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Commercial Director

Operations Manager

Chief Financial Officer

Chief Operating Officer

Business Development Manager

Project Manager

Compliance Officer

Risk Manager

General Manager

Managing Director

Supply Chain Manager

Vendor Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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