1. Service Level Agreement: Include when specific performance metrics and standards need to be measured and enforced

2. Change Control: Include for complex services where scope changes are likely to be needed

3. Staff and Subcontractors: Include when service provider will use key personnel or subcontractors

4. Insurance: Include when specific insurance requirements need to be maintained

5. Non-Competition: Include when restricting service provider from competing activities

6. B-BBEE Compliance: Include when B-BBEE status is relevant to the relationship

7. Audit Rights: Include when client needs rights to audit service provider's performance or records

8. Business Continuity: Include for critical services requiring disaster recovery planning

9. Anti-Corruption: Include when services involve public sector or high-risk activities

1. Schedule 1: Scope of Services: Detailed description of services, deliverables, and technical requirements

2. Schedule 2: Fee Schedule: Detailed breakdown of fees, rates, and pricing mechanisms

3. Schedule 3: Service Levels: Specific performance metrics, measurement methods, and penalties

4. Schedule 4: Key Personnel: Details of key staff members assigned to provide services

5. Schedule 5: Technical Requirements: Technical specifications, systems requirements, or standards to be met

6. Appendix A: Data Processing Terms: Detailed terms for handling personal information under POPIA

7. Appendix B: Change Request Form: Standard form for requesting and documenting changes to services