1. Disaster Recovery and Business Continuity: Include when specific disaster recovery services are part of the MSP offering

2. Cloud Services: Required when the MSP provides cloud infrastructure or platform services

3. Hardware and Equipment: Include when the MSP provides or manages physical equipment

4. Software Licensing: Necessary when the MSP provides software licenses or manages software assets

5. Professional Services: Include when additional consulting or project services are offered

6. Compliance and Audit Rights: Important for regulated industries or when handling sensitive data

7. Service Credits: Include when offering financial compensation for service level failures

8. Third-Party Service Providers: Required when subcontractors or third-party services are used

1. Schedule A - Service Descriptions: Detailed descriptions of each service offering and support level

2. Schedule B - Service Level Metrics: Specific performance metrics, measurement methods, and targets

3. Schedule C - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Technical Requirements: Technical specifications, system requirements, and infrastructure details

6. Schedule F - Security Standards: Detailed security protocols, compliance requirements, and procedures

7. Schedule G - Transition Plan: Service transition and implementation timeline and procedures

8. Appendix 1 - Service Request Catalogue: List of standard service requests and associated response times

9. Appendix 2 - Acceptable Use Policy: Guidelines for appropriate use of services and systems