1. Disaster Recovery: Detailed disaster recovery procedures and commitments, required for clients needing enhanced business continuity assurance

2. Security Requirements: Specific security protocols and compliance requirements, necessary for clients with heightened security needs

3. Change Management: Procedures for implementing service or infrastructure changes, important for complex service arrangements

4. Transition Services: Procedures for service transition at the start and end of the agreement, relevant for complex service migrations

5. Third-Party Service Providers: Terms governing the use of subcontractors or third-party services, needed when external providers are involved

6. Intellectual Property Rights: Detailed IP provisions, important when custom solutions or software are part of the services

7. Insurance Requirements: Specific insurance coverage requirements, relevant for high-value or high-risk services

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service component and delivery specifications

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service rate cards

4. Schedule 4 - Technical Requirements: Technical specifications, system requirements, and compatibility standards

5. Schedule 5 - Support Procedures: Detailed support processes, escalation procedures, and contact information

6. Schedule 6 - Security Standards: Security protocols, compliance requirements, and audit procedures

7. Appendix A - Incident Response Plan: Detailed procedures for handling and resolving service incidents

8. Appendix B - Report Templates: Standard formats for performance reports and service documentation