1. Change Management: Procedures for requesting and implementing service changes - include if service is likely to require frequent modifications

2. Transition Services: Process for service implementation and transition - include for complex service deployments

3. Personnel Requirements: Specific requirements for service provider staff - include if dedicated personnel are required

4. Intellectual Property Rights: Detailed IP provisions - include if service involves development or licensing of IP

5. Compliance with Industry Standards: Specific industry regulatory requirements - include for regulated industries

6. Multi-vendor Provisions: Cooperation with other service providers - include in multi-vendor environments

7. Exit Management: Detailed exit procedures and transition assistance - include for critical services

8. Environmental Requirements: Environmental compliance and sustainability requirements - include if environmentally sensitive

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Levels and KPIs: Comprehensive metrics, measurement methods, and targets

3. Schedule 3 - Charging Structure: Detailed pricing, charging models, and rate cards

4. Schedule 4 - Service Credit Calculations: Formulas and examples for service credit calculations

5. Schedule 5 - Support Procedures: Detailed support processes, contacts, and escalation procedures

6. Schedule 6 - Security Requirements: Specific security standards, protocols, and compliance requirements

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Appendix A - Report Templates: Standard formats for performance and service reports

9. Appendix B - Contact Details: Key personnel and contact information for both parties