1. Disaster Recovery: Specific procedures and commitments for disaster recovery services, include when disaster recovery is part of the service scope

2. Change Management: Procedures for implementing system changes and updates, include for complex IT environments

3. Training Services: Details of any training provided to client staff, include when training is part of the service offering

4. Hardware Support: Specific terms for hardware maintenance and support, include when physical IT infrastructure is covered

5. Cloud Services: Terms specific to cloud service management and support, include when cloud services are part of the scope

6. On-Site Support: Terms and conditions for on-site support services, include when physical presence is required

7. Third-Party Vendor Management: Terms for managing external vendor relationships, include when provider manages other IT vendors

1. Schedule A - Service Descriptions: Detailed breakdown of each service component and support level

2. Schedule B - Service Level Metrics: Specific performance metrics, targets, and measurement methods

3. Schedule C - Fee Schedule: Detailed pricing information including base fees and additional charges

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule E - Technical Requirements: Specific technical requirements and specifications for service delivery

6. Appendix 1 - Incident Classification: Definitions and examples of different incident priority levels

7. Appendix 2 - Report Templates: Standard templates for various service reports and documentation

8. Appendix 3 - Security Protocols: Detailed security procedures and compliance requirements