1. Third-Party Services: Include when subcontractors or third-party service providers are involved in service delivery

2. Hardware Support: Add when physical IT infrastructure maintenance is part of the service scope

3. Training and Knowledge Transfer: Include when service provider is responsible for training client staff

4. Transition Services: Add when covering initial service transition or exit management

5. Compliance Requirements: Include for regulated industries or when specific compliance frameworks must be followed

6. Innovation and Continuous Improvement: Add when expecting ongoing service enhancement and innovation

7. Green IT Provisions: Include when environmental sustainability is a key requirement

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Comprehensive list of all SLA metrics, calculation methods, and measurement periods

3. Schedule 3 - Price Schedule: Detailed pricing breakdown, including base fees and variable charges

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5 - Technical Requirements: Specific technical standards, configurations, and requirements

6. Schedule 6 - Security Procedures: Detailed security protocols, access controls, and compliance procedures

7. Schedule 7 - Service Reports: Templates and specifications for regular service performance reports

8. Appendix A - Incident Categories: Classification and prioritization of different types of incidents

9. Appendix B - Standard Operating Procedures: Step-by-step procedures for routine service operations

10. Appendix C - Change Request Templates: Standard forms and processes for requesting service changes