The Complaint Letter About Price Increase is a crucial document used when a customer or business needs to formally object to a price increase from a service provider, supplier, or vendor in Australia. This document should be used when there are concerns about the justification, timing, or magnitude of a price increase, or when the increase potentially violates contract terms or consumer protection laws. The letter typically includes the customer's details, account information, specific details about the price increase, its impact, and references to relevant Australian Consumer Law provisions or contract terms. It's particularly important in regulated industries where specific notice periods or justifications are required for price increases. The document serves both as a formal complaint and as a potential precursor to legal action or referral to consumer protection authorities if the matter remains unresolved.
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1. Sender's Details: Full name, address, account/customer number, and contact information of the complainant
2. Recipient's Details: Name, title, and address of the appropriate person/department in the company
3. Date: Current date of writing the complaint letter
4. Subject Line: Clear indication that this is a complaint about price increase, including relevant reference numbers
5. Opening Context: Brief introduction identifying yourself as a customer and the length/nature of your business relationship
6. Price Increase Details: Specific details about the price increase, including original price, new price, percentage increase, and when it was announced/implemented
7. Impact Statement: Explanation of how the price increase affects you or your business
8. Legal/Contract References: Reference to relevant terms of service, contract clauses, or consumer laws that may have been breached
9. Requested Resolution: Clear statement of what outcome you are seeking (e.g., price revision, explanation, or alternative solutions)
10. Response Timeline: Specification of when you expect to receive a response
11. Closing: Professional closing statement and signature
1. Previous Communication Reference: Include when there has been prior correspondence about the issue
2. Market Comparison: Include when you can demonstrate that comparable services/products are available at lower prices from competitors
3. Consumer Rights Statement: Include when specifically invoking consumer protection laws or industry regulations
4. Alternative Provider Statement: Include when indicating intention to switch providers if resolution isn't achieved
5. Payment History: Include when demonstrating long-standing good payment history to strengthen your position
6. Hardship Information: Include when the price increase causes significant financial hardship
1. Price Change Notification: Copy of the notice received about the price increase
2. Original Contract/Agreement: Relevant sections of the original contract or service agreement
3. Previous Correspondence: Copies of any previous relevant communications
4. Market Research Evidence: Documentation of competitor prices or market rates
5. Payment History Records: Evidence of payment history and customer loyalty
Relevant legal definitions
Price Increase
Original Price
New Price
Effective Date
Notice Period
Service Agreement
Contract Term
Account Number
Service Provider
Customer Reference Number
Previous Rate
Billing Cycle
Notice of Variation
Consumer Rights
Terms of Service
Service Level
Base Rate
Surcharge
Additional Fees
Contract Period
Australian Consumer Law
Fair Trading Act
Cooling-off Period
Payment Terms
Resolution Period
Original Price
New Price
Effective Date
Notice Period
Service Agreement
Contract Term
Account Number
Service Provider
Customer Reference Number
Previous Rate
Billing Cycle
Notice of Variation
Consumer Rights
Terms of Service
Service Level
Base Rate
Surcharge
Additional Fees
Contract Period
Australian Consumer Law
Fair Trading Act
Cooling-off Period
Payment Terms
Resolution Period
Clauses
Identification
Account Reference
Service Description
Price Variation
Notice Period
Contract Terms Reference
Consumer Rights
Historical Pricing
Impact Statement
Resolution Request
Response Timeline
Legal Compliance
Market Comparison
Customer History
Documentation Reference
Payment Terms
Service Level
Previous Communication
Alternative Resolution
Future Action
Account Reference
Service Description
Price Variation
Notice Period
Contract Terms Reference
Consumer Rights
Historical Pricing
Impact Statement
Resolution Request
Response Timeline
Legal Compliance
Market Comparison
Customer History
Documentation Reference
Payment Terms
Service Level
Previous Communication
Alternative Resolution
Future Action
Relevant Industries
Retail
Telecommunications
Utilities
Financial Services
Real Estate
Healthcare
Manufacturing
Professional Services
Technology
Education
Transportation
Hospitality
Construction
Insurance
Agriculture
Relevant Teams
Legal
Procurement
Operations
Customer Relations
Compliance
Finance
Administration
Risk Management
Commercial Operations
Consumer Affairs
Relevant Roles
Business Owner
Operations Manager
Procurement Manager
Contract Administrator
Legal Counsel
Customer Service Manager
Account Manager
Financial Controller
Compliance Officer
Office Manager
Small Business Manager
Purchasing Officer
Risk Manager
Consumer Advocate
Commercial Manager
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