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1. Parties: Identification of the facility provider and the customer
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Defined terms used throughout the agreement
4. Term and Renewal: Duration of the agreement and renewal options
5. Space and Equipment: Details of the colocation space and permitted equipment
6. Services: Basic services provided (power, cooling, security, etc.)
7. Access and Security: Rules and procedures for accessing the facility
8. Customer Obligations: Customer's responsibilities and compliance requirements
9. Provider Obligations: Provider's responsibilities and service commitments
10. Fees and Payment: Pricing, payment terms, and fee adjustments
11. Service Levels: Performance standards and remedies for service failures
12. Insurance: Required insurance coverage for both parties
13. Liability and Indemnities: Risk allocation and limitation of liability
14. Termination: Termination rights and procedures
15. Confidentiality: Protection of confidential information
16. General Provisions: Standard boilerplate clauses
1. Disaster Recovery: Specific provisions for disaster recovery services, used when the provider offers DR capabilities
2. Remote Hands Services: Terms for technical support services, included when provider offers hands-on support
3. Cross-Connects: Terms for interconnection services, needed when connectivity to other customers or carriers is required
4. Environmental Compliance: Specific environmental obligations, included for facilities in environmentally sensitive areas
5. Import/Export Compliance: International compliance requirements, needed for customers operating across borders
6. Managed Services: Additional managed service provisions, included when provider offers management services
7. Migration Services: Terms for initial equipment installation and migration, needed for new deployments
1. Space Specification: Detailed description of the colocation space including floor plans and rack locations
2. Service Level Agreement: Detailed service levels, measurement methods, and remedies
3. Fee Schedule: Detailed pricing for space, power, and additional services
4. Technical Requirements: Specifications for permitted equipment and installation requirements
5. Operational Procedures: Detailed procedures for access, maintenance, and emergency responses
6. Authorized Personnel: List of authorized customer representatives and access levels
7. Power Specifications: Detailed power allocation and specifications
8. Insurance Requirements: Specific insurance coverage requirements and limits
Authorized Personnel
Business Day
Cabling
Commencement Date
Confidential Information
Cross-Connect
Customer Equipment
Data Center
Emergency Maintenance
Environmental Requirements
Facility
Facility Rules
Force Majeure Event
Initial Term
Installation Date
Licensed Space
Maintenance Window
Monthly Fee
Operating Environment
Outage
PDU
Power Allocation
Power Usage Effectiveness (PUE)
Rack Space
Remote Hands Services
Renewal Term
Schedule of Services
Security Procedures
Service Credits
Service Level Agreement
Service Level Failure
Services
Scheduled Maintenance
Site
Space
Support Services
Technical Requirements
Term
UPS
Visitor Policy
Access Rights
Assignment
Audit Rights
Authority
Charges and Payment
Compliance with Laws
Confidentiality
Cooling Requirements
Cross-Connection
Data Protection
Default and Remedies
Definitions
Dispute Resolution
Emergency Services
Environmental Requirements
Equipment Installation
Force Majeure
Governing Law
Health and Safety
Indemnification
Insurance
Intellectual Property
Liability Limitation
Maintenance
Notice
Power Supply
Remote Hands Services
Renewal
Representations and Warranties
Security
Service Levels
Space Allocation
Subcontracting
Term and Termination
Third Party Rights
Utilities
Variation
Waste Management
Waiver
Information Technology
Telecommunications
Financial Services
Healthcare
E-commerce
Cloud Services
Manufacturing
Government
Media and Entertainment
Professional Services
Information Technology
Infrastructure
Operations
Legal
Procurement
Risk Management
Compliance
Security
Facilities Management
Technical Operations
Chief Technology Officer
IT Infrastructure Manager
Data Center Operations Manager
Facilities Manager
Network Engineer
Systems Administrator
Procurement Manager
Legal Counsel
Risk Manager
Operations Director
Technical Operations Manager
Infrastructure Architect
Security Manager
Compliance Officer
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