Customer Contract Agreement for the United States

Customer Contract Agreement Template for United States

A Customer Contract Agreement is a legally binding document used in the United States that establishes the terms and conditions between a service provider or vendor and their customer. This agreement outlines the products or services to be provided, payment terms, delivery conditions, warranties, and the rights and obligations of both parties. It incorporates relevant U.S. federal and state laws, including the Uniform Commercial Code and consumer protection regulations, while providing clear dispute resolution procedures and liability limitations.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Customer Contract Agreement

Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc

What is a Customer Contract Agreement?

The Customer Contract Agreement serves as the foundational document governing the relationship between businesses and their customers in the United States. This agreement is essential when establishing formal business relationships involving the sale of goods or services, whether for one-time transactions or ongoing arrangements. It encompasses crucial elements such as service specifications, payment terms, warranties, and liability provisions, while ensuring compliance with federal and state regulations. The agreement should be customized based on the specific industry, type of products or services, and applicable state laws.

What sections should be included in a Customer Contract Agreement?

1. Parties: Identifies and defines all parties to the agreement with full legal names and addresses

2. Background/Recitals: Provides context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Services/Products: Details the products or services being provided

5. Payment Terms: Specifies pricing, payment schedule, and payment methods

6. Term and Termination: Duration of agreement and conditions for termination

7. Representations and Warranties: Basic guarantees made by each party

8. Governing Law: Specifies which jurisdiction's laws govern the agreement

What sections are optional to include in a Customer Contract Agreement?

1. Data Protection: Required if customer data is being collected or processed - includes privacy policies and data handling procedures

2. Intellectual Property: Details rights and ownership of intellectual property, including licenses and restrictions

3. Service Level Agreement: Defines specific performance metrics and service standards

4. Insurance: Specifies insurance requirements and coverage obligations

What schedules should be included in a Customer Contract Agreement?

1. Schedule of Fees: Detailed pricing structure and fees

2. Service Specifications: Detailed description of services/products including technical specifications

3. SLA Metrics: Detailed service level requirements and measurements

4. Data Processing Agreement: Details of data handling procedures and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

United States

Publisher

Genie AI

Document Type

Service Agreement

Cost

Free to use
Industries

Uniform Commercial Code (UCC): Primary federal law governing commercial transactions, especially Article 2 which deals with the sale of goods between parties

Federal Trade Commission Act: Federal legislation that prohibits unfair or deceptive trade practices and protects consumer rights in commercial transactions

E-SIGN Act: Federal law that ensures the legal validity of electronic signatures and electronic documents in commercial transactions

Americans with Disabilities Act: Federal civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including commercial transactions

California Consumer Privacy Act: State-specific data privacy law that gives California residents rights over their personal information and how businesses can collect and use it

State Contract Laws: Various state-specific laws governing contract formation, enforcement, and interpretation within each jurisdiction

State Consumer Protection Statutes: State-level laws designed to protect consumers from unfair practices and provide additional rights beyond federal protections

State Warranty Laws: State-specific regulations governing express and implied warranties in commercial transactions

Statute of Frauds: Legal requirement that certain types of contracts must be in writing and signed to be enforceable

Industry-Specific Regulations: Sector-specific rules and requirements that may apply depending on the nature of the business (e.g., healthcare, financial services, etc.)

Professional Licensing Requirements: Regulations governing professional services and necessary licenses or certifications for specific business activities

Dispute Resolution Procedures: Legal framework for handling disputes, including arbitration, mediation, and litigation procedures under federal and state laws

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Legal Services Contract

A U.S.-governed agreement between a legal service provider and client establishing terms of legal representation and service delivery.

find out more

Credentialing Service Agreement

A U.S.-governed agreement establishing terms for professional healthcare credentialing services, ensuring regulatory compliance and quality standards.

find out more

IT Managed Services Contract

A U.S.-governed agreement defining terms for ongoing IT infrastructure management and support services between a service provider and client.

find out more

Business Contracts For Services

US-compliant business contract template for B2B service relationships, covering service delivery, payment terms, and risk allocation.

find out more

Hvac Contract

A U.S.-governed contract for HVAC system installation, maintenance, or servicing, outlining terms, specifications, and compliance requirements.

find out more

IT Maintenance Contract

A U.S.-governed agreement defining terms and conditions for IT system maintenance services, including service levels and responsibilities.

find out more

Security Company Contracts

A U.S.-governed agreement establishing terms and conditions for professional security services between a security provider and client.

find out more

Cleaning Company Contracts

A U.S.-governed agreement establishing terms and conditions between cleaning service providers and clients, including service scope, performance standards, and compliance requirements.

find out more

Janitorial Independent Contractor Agreement

A U.S.-governed contract establishing terms between a client and independent janitorial service provider for cleaning services.

find out more

Contract To Pay For Services

A U.S.-governed agreement establishing payment terms and conditions for professional services, including service scope, obligations, and compensation details.

find out more

Limited Service Agreement

A U.S.-governed contract defining terms for limited-scope professional services between a service provider and client.

find out more

Standard Master Services Agreement

A U.S.-governed framework agreement establishing core terms and conditions for ongoing service delivery between provider and client.

find out more

Facility Management Agreement

A U.S.-governed contract establishing terms for professional facility management services, including maintenance, operations, and administrative responsibilities.

find out more

Simple Security Guard Contract

A U.S.-compliant agreement establishing terms between security service providers and clients for guard services.

find out more

Customer Contract Agreement

A U.S.-governed agreement that establishes the contractual relationship between a service provider and their customer, defining key terms and conditions of their business relationship.

find out more

Managed Service Provider Agreement

A U.S.-governed agreement establishing terms for managed IT service delivery, including service levels, security requirements, and compliance obligations.

find out more

Accounting Services Agreement

A U.S.-governed contract establishing terms for professional accounting services, including scope, fees, and compliance requirements.

find out more

Roofing Service Agreement

A U.S.-governed agreement establishing terms and conditions for roofing services between contractors and property owners, including work scope, warranties, and compliance requirements.

find out more

Work Contract Between Two Companies

A U.S.-governed agreement establishing terms and conditions for business-to-business work arrangements.

find out more

Contract For Service And Contract Of Service

A U.S.-compliant agreement establishing terms for both service provision and employment relationships, defining working arrangements and obligations between parties.

find out more

Trial Use Agreement

A U.S.-governed agreement establishing terms for temporary product or service evaluation, protecting both provider and user interests during trials.

find out more

Childcare Contract

A U.S.-governed agreement establishing terms and conditions between childcare providers and parents/guardians for childcare services.

find out more

Website Hosting Agreement

A US-governed agreement defining terms and conditions for website hosting services, including technical specifications, service levels, and compliance requirements.

find out more

Recruitment Service Agreement

A U.S.-governed agreement between a recruitment agency and client company for professional recruitment services.

find out more

Service Order Agreement

A U.S.-governed agreement that establishes terms for ordering and delivering specific services between a provider and client.

find out more

Lease Extension Letter

A formal document used in the US to extend an existing lease agreement between landlord and tenant, maintaining or modifying current terms.

find out more

Employee Service Agreement

A U.S.-governed contract establishing employment terms between an employer and employee.

find out more

Virtual Office Lease Agreement

A US-compliant agreement governing the lease of virtual office services, including business address usage and related services.

find out more

Vendor Procurement Agreement

A U.S.-governed contract establishing terms for purchasing goods or services from vendors, including delivery, quality, and payment conditions.

find out more

Tutoring Contract

US-governed agreement establishing terms and conditions for tutoring services, including service scope, payment terms, and privacy requirements.

find out more

Translation Agreement

A U.S.-governed legal agreement establishing terms and conditions for professional translation services.

find out more

Service And Maintenance Agreement

A U.S. legal agreement establishing terms for ongoing maintenance and service work between provider and client.

find out more

Rental Waiver Form

A legally binding document used in the US that allows tenants to voluntarily waive specific rights or requirements under their rental agreement.

find out more

NDA Financial Services

A U.S.-governed confidentiality agreement specifically designed for financial services sector, ensuring protection of sensitive financial information while maintaining regulatory compliance.

find out more

Marketing Services Contract

A U.S.-governed agreement defining the terms and conditions between a marketing service provider and client, including service scope, deliverables, and compliance requirements.

find out more

Lease Extension Form

A U.S. legal document that extends an existing lease agreement's term while maintaining or updating its original conditions.

find out more

Hosting Contract

A U.S.-governed agreement between a hosting provider and client defining terms for web hosting services and related obligations.

find out more

Financial Services Agreement

A U.S.-governed agreement establishing terms and conditions for the provision of financial services, incorporating federal and state regulatory requirements.

find out more

Early Works Agreement

A U.S. construction contract allowing preliminary work to begin while the main contract is being finalized.

find out more

Dispatch Agreement

A U.S.-governed contract establishing terms between dispatch service providers and carriers/drivers for coordinating transportation services.

find out more
See more related templates

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it

2 Docs LeftAccess Now