The Master Subscription Agreement serves as the primary contractual framework for subscription-based services in Singapore. It is designed to comply with Singapore's legal requirements, including the Personal Data Protection Act, Electronic Transactions Act, and relevant industry regulations. This agreement is particularly crucial for software-as-a-service (SaaS) providers, cloud services, and digital platforms operating in Singapore, establishing clear terms for service delivery, user rights, data protection, payment obligations, and liability limitations.
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1. Parties: Identification of contracting parties, including registered addresses and company details
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Description of subscription services, access rights, and service levels
5. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
6. Term and Termination: Duration, renewal terms, and termination rights
7. Data Protection: PDPA compliance, data handling, and privacy obligations
8. Intellectual Property: IP ownership, licenses, and restrictions
9. Confidentiality: Protection of confidential information
10. Warranties and Disclaimers: Service warranties and limitations
11. Liability: Limitation of liability and indemnification
12. General Provisions: Boilerplate clauses including governing law, notices, assignment
1. Service Level Agreement: Detailed service levels and penalties - recommended for enterprise-level agreements or critical services
2. Security Requirements: Specific security protocols and compliance - recommended when handling sensitive data or regulated industries
3. Professional Services: Additional implementation or consulting services - recommended when offering supplementary services beyond subscription
4. Disaster Recovery: Business continuity and recovery procedures - recommended for critical business services
5. Insurance: Required insurance coverage - recommended for high-value or high-risk services
1. Service Description Schedule: Detailed description of services and functionality
2. Service Level Agreement Schedule: Detailed SLA metrics and remedies
3. Pricing Schedule: Detailed pricing, including tiers and optional features
4. Data Processing Agreement: Detailed data handling procedures and PDPA compliance
5. Support Services Schedule: Support levels, response times, and escalation procedures
6. Security Requirements Schedule: Detailed security standards and procedures
7. Acceptable Use Policy: Rules and restrictions for service usage
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