Master Subscription Agreement Template for Indonesia

The Master Subscription Agreement serves as the primary contractual framework for businesses offering subscription-based services in Indonesia. This document is essential for companies providing software, platforms, or services on a subscription basis, establishing the legal relationship between service providers and subscribers. It addresses key aspects required under Indonesian law, including compliance with the Electronic Information and Transactions Law (UU ITE), Personal Data Protection Law, and relevant regulations on electronic systems and transactions. The agreement is particularly important in the current digital economy, where subscription-based business models are increasingly common. It provides comprehensive coverage of service terms, user rights, data protection, payment provisions, and service level commitments, while ensuring alignment with Indonesian regulatory requirements and business practices.

1. Parties: Identification of the service provider and subscriber, including their legal status and registered addresses

2. Background: Context of the agreement and brief description of the subscription services being offered

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Subscription Services: Detailed description of the services being provided, including scope and limitations

5. Term and Renewal: Duration of the agreement, renewal terms, and termination notice periods

6. Fees and Payment: Subscription fees, payment terms, late payment consequences, and price adjustment mechanisms

7. Service Level Agreement: Performance standards, availability commitments, and service quality metrics

8. User Access and Security: Rules for user authentication, access management, and security requirements

9. Data Protection and Privacy: Compliance with Indonesian data protection laws, data handling procedures, and privacy obligations

10. Intellectual Property Rights: Ownership and usage rights of intellectual property related to the services

11. Confidentiality: Protection of confidential information exchanged between parties

12. Warranties and Representations: Guarantees provided by both parties regarding services and compliance

13. Limitation of Liability: Scope and limits of liability for both parties

14. Termination: Grounds for termination, termination procedures, and post-termination obligations

15. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

16. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution mechanisms

17. General Provisions: Standard clauses including notices, amendments, and assignment rights