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SaaS End User License Agreement

SaaS End User License Agreement Template for Philippines

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Key Requirements PROMPT example:

SaaS End User License Agreement

"I need a SaaS End User License Agreement for my healthcare analytics platform launching in March 2025, which will process sensitive medical data in the Philippines and must comply with both healthcare regulations and data privacy laws."

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This SaaS End User License Agreement is essential for companies providing software services in the Philippines or to Philippine users. It should be used when offering cloud-based software services that require end-user acceptance of terms and conditions. The agreement ensures compliance with Philippine regulations, particularly the Data Privacy Act of 2012 and Electronic Commerce Act of 2000, while protecting the service provider's interests. It covers critical aspects such as service access rights, usage terms, data protection, intellectual property rights, payment obligations, and liability limitations. This document is crucial for establishing clear legal boundaries and expectations between the service provider and end-users, whether they are individuals or organizations.
Suggested Sections

1. Parties: Identification of the service provider and the end user/licensee

2. Background: Context of the agreement and brief description of the SaaS service

3. Definitions: Definitions of key terms used throughout the agreement

4. License Grant: Scope of the license, permitted uses, and restrictions

5. Service Access and Usage: Terms governing access to and use of the SaaS service

6. User Obligations: End user's responsibilities and acceptable use policies

7. Data Privacy and Security: Data protection obligations compliant with the Data Privacy Act

8. Intellectual Property Rights: IP ownership, protection, and related rights

9. Fees and Payment: Pricing, payment terms, and billing procedures

10. Term and Termination: Duration, renewal, and termination provisions

11. Warranties and Disclaimers: Service warranties and limitation of warranties

12. Limitation of Liability: Liability caps and exclusions

13. Confidentiality: Protection of confidential information

14. Governing Law and Jurisdiction: Application of Philippine law and jurisdiction

15. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendments

Optional Sections

1. Service Level Agreement: Detailed service levels and performance metrics, needed for enterprise clients or critical services

2. Professional Services: Terms for additional services like implementation or training, if offered

3. Third-Party Integrations: Terms governing integration with third-party services, if applicable

4. Disaster Recovery: Disaster recovery and business continuity provisions, important for enterprise clients

5. Insurance: Insurance requirements and coverage details, typically for enterprise agreements

6. Export Control: Export control compliance terms, needed if service is available internationally

7. Payment Processing: Terms for handling payment processing if the service includes payment features

8. Geographic Restrictions: Specific terms for geographic service availability and restrictions

Suggested Schedules

1. Service Description: Detailed description of the SaaS service features and functionality

2. Service Level Agreement Terms: Detailed service levels, metrics, and remedies

3. Fee Schedule: Detailed pricing, payment terms, and fee calculations

4. Data Processing Agreement: Detailed terms for processing personal data under Philippine law

5. Technical Requirements: Technical specifications and requirements for accessing the service

6. Support Services: Details of support services, response times, and escalation procedures

7. Security Requirements: Detailed security protocols and requirements

8. Acceptable Use Policy: Detailed acceptable use terms and prohibited activities

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized Users
Confidential Information
Customer Data
Documentation
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Licensed Software
Maintenance Window
Personal Information
Platform
Privacy Policy
Professional Services
Service Level Agreement
Service Provider
Services
Subscription Period
Subscription Plan
Support Services
System Requirements
Term
Third-Party Applications
Updates
User Account
User Credentials
Virus
Website
Permitted Use
Security Breach
Service Credits
Scheduled Downtime
Emergency Maintenance
Business Day
Contract Year
Data Processing Agreement
Disaster Recovery Plan
Implementation Services
Initial Term
Malicious Code
Renewal Term
Service Availability
Usage Data
User Documentation
Clauses
License Grant
Service Access
User Rights and Restrictions
Data Privacy
Data Security
Service Level Requirements
Payment Terms
Intellectual Property
Confidentiality
Warranties
Limitation of Liability
Indemnification
Term and Termination
Force Majeure
Assignment
Governing Law
Dispute Resolution
Acceptable Use
Technical Requirements
Support Services
Service Availability
Account Management
Third Party Integration
Export Control
Audit Rights
Insurance
Notice
Amendment
Severability
Entire Agreement
Data Processing
Service Suspension
Security Compliance
User Obligations
Disaster Recovery
Relevant Industries

Technology

E-commerce

Financial Services

Healthcare

Education

Professional Services

Manufacturing

Retail

Telecommunications

Media and Entertainment

Real Estate

Logistics

Consulting

Software Development

Relevant Teams

Legal

Compliance

Information Technology

Product Development

Sales

Customer Success

Information Security

Risk Management

Operations

Business Development

Contract Administration

Relevant Roles

Chief Technology Officer

Legal Counsel

Privacy Officer

Compliance Manager

Software Development Manager

Product Manager

Sales Director

Contract Administrator

IT Manager

Information Security Officer

Risk Manager

Business Development Manager

Operations Manager

Customer Success Manager

Account Executive

Industries
Data Privacy Act of 2012 (Republic Act No. 10173): Protects individual personal information in information and communications systems. Essential for data processing, storage, and transfer provisions in SaaS agreements.
Electronic Commerce Act of 2000 (Republic Act No. 8792): Governs electronic transactions and recognizes the legal validity of electronic documents and signatures. Relevant for contract formation and execution.
Consumer Act of the Philippines (Republic Act No. 7394): Protects consumer interests and establishes standards of conduct for business. Relevant for warranty provisions and consumer rights.
Intellectual Property Code of the Philippines (Republic Act No. 8293): Governs intellectual property rights, including software copyright protection and licensing provisions.
Cybercrime Prevention Act of 2012 (Republic Act No. 10175): Addresses cybercrime and provides legal framework for data security requirements and cyber incident handling.
Civil Code of the Philippines (Republic Act No. 386): Provides the basic framework for contracts, obligations, and civil relations applicable to all agreements in the Philippines.
Price Act (Republic Act No. 7581): Regulates pricing practices and may affect subscription pricing and changes in SaaS agreements.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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