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End User Service Agreement

End User Service Agreement Template for Philippines

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Key Requirements PROMPT example:

End User Service Agreement

"I need an End User Service Agreement for my mobile gaming application launching in the Philippines in March 2025, which will collect user data and include in-app purchases; the agreement must comply with Philippine data privacy laws and include provisions for handling virtual currency."

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Document background
The End User Service Agreement (EUSA) is a crucial legal document for businesses operating digital platforms or providing online services in the Philippines. It serves as the primary contract governing the relationship between service providers and their end users, establishing clear terms for service usage, user obligations, and provider responsibilities. This document is essential for compliance with Philippine regulations, including the Data Privacy Act of 2012, E-commerce Act of 2000, and Consumer Protection laws. The EUSA should be implemented when launching any digital service, software application, or online platform in the Philippines, and should be regularly updated to reflect changes in services offered or regulatory requirements. It typically includes provisions for data privacy, service usage terms, intellectual property rights, payment terms (if applicable), and dispute resolution mechanisms, all tailored to meet Philippine legal standards.
Suggested Sections

1. Parties: Identification of the service provider and definition of the user/subscriber

2. Background: Brief context about the service and purpose of the agreement

3. Definitions: Detailed definitions of technical terms, capitalized terms, and other important concepts used throughout the agreement

4. Service Description: Detailed description of the services provided and scope of use

5. User Registration and Account: Requirements and process for account creation and maintenance

6. User Obligations and Conduct: User responsibilities, acceptable use policy, and prohibited activities

7. Data Privacy and Security: Data collection, processing, storage, and protection policies in compliance with the Data Privacy Act

8. Intellectual Property Rights: Ownership and usage rights of content, software, and other IP

9. Payment Terms: Pricing, payment methods, billing cycles, and related financial terms

10. Term and Termination: Duration of agreement, renewal terms, and termination conditions

11. Limitation of Liability: Scope of service provider's liability and disclaimers

12. Dispute Resolution: Process for handling disputes, including jurisdiction and applicable law

13. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendment process

Optional Sections

1. Service Level Agreement: Specific performance metrics and service availability guarantees, recommended for premium or business services

2. Third-Party Integrations: Terms regarding third-party services or integrations, needed if the service connects with other platforms

3. Beta Features: Terms for experimental or beta features, useful for services with regular feature updates

4. Enterprise User Provisions: Additional terms for enterprise or organizational users, needed if serving both individual and enterprise customers

5. Hardware Requirements: Specific hardware or device requirements, necessary if the service requires specific equipment

6. Geographic Restrictions: Regional availability and restrictions, important if service is not uniformly available in all areas

7. Premium Features: Terms specific to premium or paid features, needed for freemium services

Suggested Schedules

1. Privacy Policy: Detailed privacy policy compliant with the Data Privacy Act of 2012

2. Acceptable Use Policy: Detailed rules and guidelines for service usage

3. Fee Schedule: Detailed pricing information and payment terms

4. Technical Requirements: Detailed technical specifications and requirements for using the service

5. Service Level Metrics: Detailed performance metrics and service standards

6. Data Processing Agreement: Detailed terms for data processing activities, if applicable

7. Security Standards: Detailed security protocols and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Account
Acceptable Use Policy
Agreement
Authorized User
Confidential Information
Content
Data Controller
Data Processor
Data Subject
Effective Date
Electronic Record
End User
Fees
Force Majeure
Intellectual Property Rights
License
Malicious Code
Payment Terms
Personal Information
Platform
Privacy Policy
Prohibited Content
Service Provider
Services
Security Breach
Sensitive Personal Information
Service Level Agreement
Subscription
System
Terms of Service
Third Party Services
User Content
User Data
User Interface
Username
Virus
Website
Clauses
Acceptance of Terms
Access Rights
Account Registration
Service Description
User Obligations
License Grant
Intellectual Property
Data Privacy
Data Protection
User Content
Acceptable Use
Payment Terms
Service Level Requirements
Security Measures
Confidentiality
Warranties
Limitation of Liability
Indemnification
Force Majeure
Term and Termination
Suspension Rights
Dispute Resolution
Governing Law
Amendment Rights
Assignment
Notices
Severability
Entire Agreement
Electronic Communications
Consumer Protection
Service Availability
Technical Requirements
Third Party Rights
Export Controls
Compliance with Laws
Relevant Industries

Technology

Software Development

E-commerce

Digital Services

Cloud Computing

Mobile Applications

SaaS (Software as a Service)

Financial Technology

Online Entertainment

Digital Education

Healthcare Technology

Online Retail

Telecommunications

Relevant Teams

Legal

Compliance

Product Development

Customer Support

Information Technology

Privacy and Data Protection

User Experience

Operations

Risk Management

Business Development

Software Development

Relevant Roles

Legal Counsel

Privacy Officer

Compliance Manager

Product Manager

Software Developer

Customer Success Manager

Chief Technology Officer

Digital Services Manager

Operations Director

Risk Manager

Data Protection Officer

Business Development Manager

User Experience Designer

Platform Manager

Chief Legal Officer

Industries
Data Privacy Act of 2012 (Republic Act No. 10173): Protects individual personal information in information and communications systems. Essential for provisions regarding data collection, processing, storage, and user privacy rights.
Electronic Commerce Act of 2000 (Republic Act No. 8792): Governs electronic transactions and provides legal framework for electronic documents. Relevant for validity of online agreements and electronic signatures.
Consumer Act of the Philippines (Republic Act No. 7394): Protects consumers' interests and establishes standards of conduct for business. Important for terms of service, warranties, and consumer rights provisions.
Intellectual Property Code of the Philippines (Republic Act No. 8293): Protects intellectual property rights. Necessary for provisions regarding ownership, licensing, and use of intellectual property in the service.
Cybercrime Prevention Act of 2012 (Republic Act No. 10175): Addresses cybercrime and cyber security. Relevant for security measures and prohibited user activities.
Civil Code of the Philippines (Republic Act No. 386): Provides basic principles of contracts and obligations. Essential for general contract formation, validity, and enforcement provisions.
DTI Department Administrative Order No. 16-01: Guidelines for online businesses and e-commerce. Important for compliance with e-commerce platform requirements and consumer protection in online transactions.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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