1. Non-Compete: Restrictions on working with competing clients - only include if specifically required and ensure compliance with NZ competition law

2. Service Level Agreement: Specific performance metrics and response times - include for more formal or larger-scale engagements

3. Substitute VA Provisions: Terms allowing the VA to provide a substitute - include if this flexibility is desired

4. Insurance Requirements: Professional indemnity and other insurance requirements - include for high-risk or professional services

5. International Service Provision: Additional terms for cross-border services - include if VA is located outside NZ

6. Team Management: Terms for managing additional team members or subcontractors - include if VA may delegate work

1. Schedule 1 - Service Description: Detailed breakdown of specific services, tasks, and deliverables

2. Schedule 2 - Fee Schedule: Detailed pricing structure, including hourly rates, package rates, and additional services

3. Schedule 3 - Service Levels: Specific performance metrics, availability hours, and response times

4. Schedule 4 - Authorized Systems and Tools: List of approved software, platforms, and tools to be used

5. Schedule 5 - Data Processing Requirements: Specific procedures for handling different types of data and information

6. Appendix A - Communication Protocols: Detailed procedures for regular communication, emergencies, and escalation

7. Appendix B - Reporting Templates: Standard formats for time tracking, progress reports, and other documentation