1. Non-Compete: Restrictions on VA working with competing clients - optional based on nature of services and client requirements

2. Performance Reviews: Process for regular service evaluation - recommended for long-term contracts

3. Training and Onboarding: Specific requirements for initial training period - useful for complex service arrangements

4. Substitute VA Provisions: Terms allowing VA to provide a substitute - relevant if VA operates as a business rather than individual

5. Insurance Requirements: Professional liability insurance obligations - important for high-risk or financial services

6. Client Obligations: Specific client responsibilities - useful when client must provide certain resources or information

7. Security Protocols: Detailed security requirements - essential for handling sensitive data or accessing client systems

1. Schedule A - Scope of Services: Detailed breakdown of specific tasks, responsibilities, and deliverables

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and any variable rate structures

3. Schedule C - Service Level Agreement: Specific metrics for measuring service quality and performance

4. Schedule D - Approved Tools and Software: List of authorized applications and platforms for service delivery

5. Schedule E - Data Processing Agreement: Detailed terms for handling personal information in compliance with POPIA

6. Schedule F - Confidentiality Agreement: Detailed non-disclosure terms and confidentiality obligations

7. Appendix 1 - Contact Details: Key contact information for both parties including emergency contacts

8. Appendix 2 - Reporting Templates: Standard formats for activity reports and time tracking